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EATON HOTEL HONG KONG INTRODUCES GUARANTEE OF EXCELLENCE

3 July 2002

The Eaton Hotel, a conveniently located four-star hotel in Jordan (Hong Kong), will launch a unique series of "guaranteed service" initiatives from 1 October this year to ensure its in-house guests receive the best possible service. Furthermore, if the guarantees are not met, the hotel will pick up the tab.

The service guarantee begins at check in. If a guest is not registered within three minutes of approaching the reception desk (not including waiting time for long queues), the first night of accommodation is free. Luggage will be delivered to the room within eight minutes of the guest arriving there, promises the hotel. 

Furthermore, hotel guests currently checking into the smart Executive Wing already receive a "guarantee of cleanliness" - an initiative that will become standard throughout the hotel from 1 October. If a guestroom is unclean in any way, Eaton will refund the first night's stay. 

The hotel also guarantees to facilitate all prior requests it receives via its On-line Concierge system (contained in the hotel website). These may include transportation, ticket bookings, etc., all of which will be ready for the guests on their arrival.

The "guarantee scheme" is valid on an ongoing basis and does not apply to bookings made through travel agents. 

The Eaton Hotel, Eaton House Furnished Apartments and Yat Tung Heen Chinese restaurants are managed by Great Eagle Hotels International, a management arm of Great Eagle Holdings Limited. The company also owns a number of prestigious international hotels including Great Eagle Hotel Hong Kong, The Langham Hilton in London, Sheraton Towers Southgate in Melbourne, Le Meridien in Boston, Delta Chelsea Inn, Toronto and the Sheraton Auckland Hotel and Towers.

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