Delta Air Lines Begins Interline Electronic Ticketing with United Airlines

30 July 2002

Delta Air Lines (NYSE:DAL) today announced it will begin interline electronic ticketing with United Airlines (NYSE:UAL), extending the convenience of electronic ticketing to customers who travel on Delta and United in the same itinerary. This enhancement, which will launch Aug. 14, 2002, facilitates Delta’s efforts to create customer-focused technology solutions that reduce hassle and add convenience for its customers.

"Today, more than 77 percent of Delta customers worldwide take advantage of electronic ticketing. It is the most convenient way to buy airline tickets because there is no paper ticket to misplace, forget or have stolen," said Lee Macenczak, senior vice president - Sales & Distribution. "And, to add to that convenience, customers now have the flexibility of changing itineraries between Delta and United without exchanging their electronic ticket for a paper ticket."

Delta anticipates it will expand interline electronic ticketing technology with several other major U.S. carriers in late 2002 and early 2003. Additionally, development is in progress to extend interline electronic ticketing issuance capability to the travel agency community via the global distribution systems throughout 2002 and early 2003.

Interline electronic tickets can be issued by Delta or United through their individual reservation centers, airports and ticket office locations. This product will be available for all Delta and United flights in electronic ticketing-eligible markets including Delta Connection and United Express flights. 

Delta Air Lines, the world’s second largest carrier in terms of passengers carried and the leading U.S. airline across the Atlantic, offers 5,898 flights each day to 429 destinations in 76 countries on Delta, Delta Express, Delta Shuttle, Delta Connection and Delta’s worldwide partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services.