Delta Re-Opens Curbside Check-In at JFK

2 July 2002

Delta Air Lines, Inc. (NYSE:DAL) has announced the re-opening of its curbside check-in counters located at Terminal 3 at New York’s John F. Kennedy Airport (JFK) to provide customers a convenient check-in option. The curbside counters are located on the departure level of the terminal for customers traveling on domestic flights.

The curbside check-in counters join a host of additional customer conveniences designed to enhance the JFK airport experience including: eight new dedicated BusinessElite™ check-in counters designed to offer improved service; a new Delta Express check-in area located at the Terminal 3 entrance, where an additional BusinessElite check-in counter is located; and the presence of BusinessElite agents who are specially trained to assist international travelers.

In addition to the curbside check-in, Delta customers with domestic e-tickets also can use the self-service kiosks located adjacent to Delta’s economy and BusinessElite™ check-in counters to check-in, check bags, get boarding cards, select seats, and request to stand by for upgrades. Prior to arriving at the airport, customers are encouraged to check airport wait times, sign up for personal flight notifications and consider other virtual check-in options, such as checking in and printing boarding cards, on delta.com. 

"We are constantly looking for ways to improve our customer’s airport experience that reduce time spent in the airport and provide greater conveniences – these new curbside check-in counters are the latest example at JFK," said Tim Mapes, managing director-Customer Products and Services at Delta. "Delta is diligently working to reduce hassle for customers by providing multiple check-in options including the curbside counters, virtual check in, kiosks, GID screens, and elite lines. We are listening to our customers and responding by providing options to enhance their travel experience."

Delta offers transatlantic BusinessElite service from JFK to Amsterdam, Athens, Barcelona, Brussels, Frankfurt, Istanbul, Madrid, Milan, Moscow, Nice, Paris, Rome, Venice, and to Mumbai, India, via Paris. Domestically, BusinessElite U.S. from JFK serves Los Angeles and San Francisco.