Singapore Airlines expands connecting flight information for arriving passengers

From 1 September, Singapore Airlines (SIA) customers going to Frankfurt, Germany, and connecting onwards to other points in Germany have been able to view their connecting gate information on SIA's KrisWorld inflight entertainment system from an hour before arrival into Frankfurt Main Airport. The service is being progressively rolled out to all SIA aircraft operating to Frankfurt.

Singapore Airlines (SIA) customers heading for Frankfurt to transfer to a German domestic service can now find out in advance where to board their connecting flight. The gate number is available on channel 22 of SIA's inflight entertainment system, KrisWorld, one hour before their SIA flight arrives at Frankfurt Main Airport.

The new information service, which was introduced on 1 September 2002, is intended for travellers connecting to Lufthansa flights scheduled to depart within two hours of the arrival of the SIA flight.

Available on KrisWorld's Channel 22, this new information service will be shown only if there are travellers transferring on to other Lufthansa flights at Frankfurt Main Airport, and if the flights are departing within two hours after the arrival of the SIA flight.

Similarly, Lufthansa passengers connecting to any SIA destination via Singapore can note the gate number of their connecting flight at Singapore's Changi Airport before they arrive.

Said SIA Senior Vice-President (Product and Services) Yap Kim Wah: "Passengers feel more relaxed if they know in advance where to board their connecting flight. This latest initiative is part of our continuous on-going bilateral joint efforts with Lufthansa to jointly improve our product and services, and offer an even morea convenient and seamless travel experience for our customers.," noted SIA's Senior Vice President Product & Services, Mr Yap Kim Wah.
Similarly, all Lufthansa passengers connecting to any SIA destination via Singapore can note the gate number of their connecting SIA flights at the Singapore Changi International Airport before they arrive.

Lufthansa's Mr Thomas Sattelberger, Lufthansa's Executive Vice-President Product & Service, said, "Partnership is always centred around the customer. We are proud to offer jointly with SIA new benefits for transfer passengers at our major hubs, which make it more convenient for customers to use our common network."

Together, SIA and Lufthansa offer customers excellent travel flexibility on the Singapore-Frankfurt route, with 21 weekly flights and a choice of day and night departure times. SIA operates two flights a day, and Lufthansa one.