Shangri-La launches its Meeting Promise to event organisers

Asian-based luxury hotel group, Shangri-La Hotels and Resorts, announces today a series of new initiatives to cater for the specific needs of the event organiser and to help ensure worry free and smooth running events.

Shangri-La’s ‘Meeting Promise’ is on offer to all event organisers booking events with over 30 rooms at any of the group’s 38 properties in Asia Pacific and includes a range of exclusive benefits in addition to a dedicated meeting services specialist assigned personally to each event.

This specialist coordinates between the event organiser and the various departments within the hotel on the planning and logistics, and follows up with a post-event guest satisfaction assessment.

Shangri-La’s ‘Meeting Promise’ comprises the following guarantees and benefits for the event organiser:

- a written proposal and quotation for the event on the next working day

- an events concierge to handle all messages and details for meetings upgrade to a larger room

- free mobile phone for local calls throughout the stay for easy communication

- free local telephone calls

- free in-room broadband internet access where available

- free in-room fax machine and printer

- 15% discount on all business centre services

- free delivery of left behind materials (excluding props) to a local office

In addition to these benefits, event organisers at Shangri-La’s hotels will be given a special pin to ensure even greater recognition and assistance from all hotel staff.

Commenting on these new initiatives, Carmen Lam, group director of sales and marketing for Shangri-La, said: 'Meeting Promise’ recognises the considerable effort that goes into planning a successful event. We have simplified and streamlined the event organising process to provide a hassle-free experience for the events organiser. Our all encompassing service through our dedicated meetings specialist allows the event organiser to concentrate on the important business at hand.

"This new package also ensures that event organisers can rest assured they will receive a consistent standard of service at all our extensive meetings facilities as any relevant information will be conveyed to the next Shangri-La hotel."

In addition, Shangri-La has relaunched its ‘Meeting Guide’ detailing its meeting and banquet facilities across all its hotels including room layouts and specifications. With most hotels in the group having over 500 rooms and the biggest ballrooms in the city, the guide provides event organisers a valuable reference tool for the wide range of meeting facilities that the group offers in 25 destinations.

With almost 20,000 rooms, Shangri-La has hotels located in mainland China, Fiji, Hong Kong SAR, Indonesia, Malaysia, Myanmar, Philippines, Singapore, Taiwan and Thailand. It will be opening new hotels in Malaysia, China and the Gulf in the next few years.