Continental
Airlines (NYSE: CAL and CAL.A) today said that air travelers are the
winners in a Federal District Court decision that finds that United
Airlines conspired with other carriers to violate federal antitrust laws
by agreeing to install baggage sizing templates at security screening
checkpoints at Washington/Dulles International Airport.
"The big winner today is the traveling public," said Gordon Bethune,
Continental chairman and CEO. "Travelers choosing Continental now can
enjoy a level of superior customer service not offered by our
competitors."
The decision shows that customer service is a critical component of
airline competition. A group of airlines acting in a conspiracy cannot
impose their lower service standards on other airlines that want to
compete for customers by offering higher service standards.
As the Court said in its opinion, "Indeed, if there is any proof of
failure in the market to be gleaned from the record, it is of United's
failure to provide what its customers desire."
Continental, as a result of listening to its customers, has friendlier
carry-on baggage policies that are flexible and do not use mandatory
templates to restrict customers ' bags at security screening
checkpoints.
In addition, Continental has spent millions of dollars retrofitting its
fleet and billions of dollars purchasing new aircraft with larger
overhead bins.
Continental said the decision sends a strong message in the context of
current efforts by the nation's largest carriers to get even bigger by
acquiring smaller airlines.
"In the airline industry, bigger is not always better," a Continental
spokesperson said. "Even though the number of airline travelers is
consistently growing, we need to remember that each traveler has
individualized needs and expectations that need to be addressed by
professional service personnel. Baggage sizers are an example of a big
airline's effort to 'herd' passengers through a cattle chute because
they can't effectively respond to customers as individuals."
The Court said that Continental is entitled to an injunction regarding
the use of templates at Dulles and that an order will be forthcoming.
The Court is expected to determine damages, which will be trebled under
applicable antitrust law, separately at a later date. |