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UNITED AIRLINES ANNOUNCES NEW APPOINTMENTS IN SENIOR EXECUTIVE TEAM

Travel News Asia Date: 24 May 2001

United Airlines Chairman and Chief Executive Officer James E. Goodwin today announced a number of key appointments designed to further assist the company in achieving its key goals of reliability, customer satisfaction and new ventures that support the airline's growth.

Commenting on the appointments, Goodwin said: “These changes are designed to accelerate our progress toward meeting our core business objectives: customer satisfaction, improved profitability and operational performance and employee satisfaction. I want to ensure that our company is especially well-positioned to succeed in today’s challenging and ever-changing business environment.”

The following appointments are effective immediately:

· Stuart Oran, 50, presently senior vice president-International, will become president of the company's newly formed business jet subsidiary and will report to Goodwin. Through this new unit -- the first of its kind at a major airline -- United will launch business aviation products including fractional ownership of business jets.

· Graham Atkinson, 50, presently senior vice president-Marketing, has been appointed to replace Oran as senior vice president-International. He will continue to report to United Airlines President Rono Dutta.

· Larry DeShon, 41, presently vice president-Customer Satisfaction, will take over for Atkinson as senior vice president-Marketing. The Customer Satisfaction Division will continue to report to DeShon and will be integrated with the Marketing division. DeShon will continue to report to Dutta.

· Montie Brewer, 43, presently vice president-Alliances, will become senior vice president-Planning, reporting to Rono Dutta. This appointment allows Doug Hacker, executive vice president and chief financial officer, to focus more of his attention on United's new business opportunities in private aviation and with its United NewVentures subsidiary of which he also serves as president. The Alliances group will now report to Atkinson in the International Division. United Express and United Shuttle, which Brewer led as vice president-Alliances, now will move to the North America Division under Senior Vice President Chris Bowers.

· Pete McDonald, 50, presently vice president-Operational Services, has been promoted to senior vice president-Airport Services, a new organization that will report to Andy Studdert, executive vice president and chief operating officer. The Airport Services unit will focus on improving the airport operation for both customers and employees by improving reliability, passenger processing and baggage handling.

· A new vice president position, reporting to Chris Bowers, also has been created. Joe Laughlin, 53, presently vice president-Sales, becomes vice president-Reservations. This appointment is part of United’s increased focus on restoring and enhancing customer service. Frank Kent, 60, presently managing director-Northern California, becomes vice president-Sales.

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