THAI Launches Electronic Ticketing (E-Ticketing) Services

Thai Airways International Public Company Limited will launch its Electronic Ticketing (E-Ticketing) service in June 2001, to enhance the efficiency of the services for THAI passengers. On the occasion of THAI’s 41st anniversary, the airline has improved its technologies in order to meet and increase the level of customer satisfaction.

E-Ticketing is becoming trend for travelling, which will be made available to THAI’s passengers when they make reservations through the airline’s Reservation Office at tel. no. (66-02) 628-2000 or (66-02) 280-0060-89 (24 hours), via THAI’s Ticketing Offices, THAI’s travel agents or THAI’s web site www.thaiairways.com. The E-ticketing system is more convenient, efficient, and less time-consuming when purchasing air tickets, changing flights, and redeeming tickets which have not been used, safeguarding in case of passenger ticket loss, and offering added convenience for flight changes without passengers’ tickets. With E-ticketing, all passenger data will be recorded in the computer by the online computer system.

During the check-in process, passengers are requested to identify themselves by showing their personal identification card and passport etc. Passengers may pay with cash or with credit cards for E- ticket travel.

Electronic Ticketing or E-ticketing is the new way to travel, whereby paper tickets would no longer be needed. THAI’s E-ticketing services will be implemented on Wednesday, 11th,June 2001, on domestic routes, which are Bangkok, Chiang Mai, Hat Yai, and Phuket. E-ticketing services for international routes such as those in America and Japan will be implemented in August, while Australia, Germany, Hong Kong and Taiwan will be effective in September.

Leading airlines that have already implemented the E-ticketing system are United Airlines, Northwest Airlines, Continental Airlines, Cathay Pacific Airways, British Airways, US Air, and American Airlines.