Changes Also
In First Class On Flights Of Two Hours and Under; Transcontinental
Flights Are Exempt From All Changes
By Nov. 1, American Airlines and TWA will stop serving meals in the main
cabin on most domestic flights, and in first class on domestic flights
of two hours and under. This includes flights to Canada, Mexico, Hawaii,
the Caribbean, as well as two-class services to Central and South
America. American will continue to provide meals in all cabins of its
domestic nonstop two- and three-class transcontinental flights (American
Flagship Service), as well as three-class international flights to
Europe, Asia and South America (International Flagship Service).
All flights will continue to offer beverage service, along with a
beverage accompaniment.
American said the food service changes will generate significant cost
savings in response to the airline’s critical financial condition. The
changes also will allow the airline to operate more dependably in the
face of increased security measures. AA Chairman and CEO Don Carty
yesterday declared a state of emergency at American.
"This is an intentionally measured and specific response to our
immediate need to reduce costs and to the extraordinary circumstances
that now exist within our industry," said Mike Gunn, American’s
executive vice president of marketing and planning. "We are making
changes to our domestic food services where it makes the most sense,
while leaving untouched the core service features that are the bedrock
of American’s service reputation and give our customers the most value."
For example, Gunn said American will remain the only airline providing
more legroom throughout the coach cabin. And American will continue to
offer air travelers the convenience of an extensive domestic and
international route network; the benefits of its participation in the
global oneworld alliance, and the value of AAdvantage®, the industry’s
largest and most innovative frequent flyer program.
"We remain steadfast in our commitment to provide the public with the
best travel experience in the industry," Gunn said, "but we simply
cannot ignore the new operating realities that have risen from last
week’s tragic events."
Under the meal-service changes, American will no longer serve meals in
the main cabin of domestic flights, except those on nonstop
transcontinental routes such as New York-Los Angeles, New York-San
Francisco, Boston-Los Angeles, Washington Dulles-Los Angeles and
Miami-Los Angeles.
In first class, meal service will be discontinued on domestic flights of
two hours and under (Chicago-Nashville, for example), but will still be
offered on domestic flights longer than two hours (Chicago-San Jose,
Chicago-LaGuardia, Chicago-Boston, and Dallas/Fort Worth- Los Angeles,
for instance).
American will implement most of these changes by Nov. 1. |