United has
issued revised procedures for unaccompanied minors and passengers
needing special assistance:
Procedures for unaccompanied minors. United will not book or accept
unaccompanied minors for online connection travel (a flight that
requires a change of plane) or on a through flight (a flight that makes
an en route stop, then continues on the same aircraft). United will,
however, accommodate unaccompanied minors whose travel is nonstop or who
already have begun their travel. Parents should be prepared to
demonstrate why they need access beyond airport security checkpoints.
Airports may require additional screening procedures, so allow extra
time for this purpose. Parents should check at a United ticket counter
when they arrive at the airport to determine the policy at that
location. At major airports, where United has special assistance
employees in red jackets in the lobby area, parents can ask these
individuals for assistance instead of waiting in line at the ticket
counter.
Procedures for passengers who require special assistance. An individual
escorting a ticketed passenger who requires special assistance must
demonstrate why they need access beyond security checkpoints. Airports
may require additional screening procedures, so allow extra time for
this purpose. Escorts should check at a United ticket counter when they
arrive at the airport to determine the policy at that location. At major
airports, where United has special assistance employees in red jackets
in the lobby area, the escort can ask these individuals for assistance
instead of waiting in line at the ticket counter. |