Over 50%
increase in room nights, says Vice President of Worldwide Sales for
the Region
Dubai - May 1, 2000 -- Marriott International has dramatically increased
its
sales in the region, according to a leading Marriott official. Speaking
at a
pre-ATM (Arabian Travel Market) press conference today, Samir Daqqaq,
vice
president, worldwide sales, Middle East, Africa and the Subcontinent,
said
that the number of room nights booked in the region had grown by over
50%
over the previous year.
In addition to the increase in sales, the numbers of calls to Marriott
worldwide sales reservation centre almost tripled, with an increase of
189%
over the same period in 1999.
Mr. Daqqaq attributed the increases to Marriott¹s commitment to its
customers. ³There is intense competition in this area, and there is
often
very little to distinguish one hotel from another. One of Marriott¹s key
distinguishing points has always been the emphasis we place on
relationships. We are continually looking at better ways of
communicating
with our customers, and ensuring that GSRs (general sales
representatives)
and travel agents are equipped with the knowledge they need to do their
jobs
well. That means many things for us, from opening and supporting new GSR
offices, to running the annual Marriott Sales Mission, to developing the
Hotel Excellence Programme.²
³Marriott has the most comprehensive toll-free reservation coverage in
the
Middle East, in addition to the largest GSR network in the region, he
continued, ³There are now 18
GSR offices servicing the area and we are continuing to expand. We just
recently opened a new sales office in Casablanca, and we also have plans
for
a GSR office in Abu Dhabi in the near future. The GSR offices are a very
significant factor in building relationships with travel agents,
corporate
clients and the public. We further foster these relations with our
annual
meetings for GSRs and travel agents. For example, at our last meeting in
Cairo, forty travel agents and five general sales representatives
received
awards for outstanding sales performances. ²
³Another important element of our relationships in this region is the
annual
sales mission, which this year took place at the end of April. Senior
officials from Marriott visited Bahrain, Kuwait, Qatar and Saudi Arabia.
As
in other years, the trip was a great success, enabling us to make new
contacts and strengthen existing relations.²
Mr Daqqaq also pointed out the role of the Arabian Travel Market in
providing a meeting place for Marriott and potential customers.
³Marriott
has supported the ATM since its inception,² he said, ³We are glad to
continue the tradition this year, with over 30 international properties
represented at the Marriott stand. The Travel Market is, without doubt,
a
factor in our continuing success in the region.² |