Quantitude,
Inc., announced today a multi-year, multi-million dollar agreement with
TeleTech Holdings, Inc. (NASDAQ: TTEC) to provision enterprise
networking services. TeleTech is the leading global provider of
e-commerce-enabling customer relationship management solutions (eCRM).
Quantitude is the recently formed global network services subsidiary of
Galileo International, Inc. (NYSE: GLC), a leader in global travel
distribution services.
Quantitude will partner with TeleTech to provide ‘next generation’
Internet protocol (IP) networking solutions between TeleTech’s customer
interaction centers in the Americas, Europe and Asia. TeleTech will
partner with Quantitude to offer total eCRM solutions to customers in
the telecommunications, financial services, technology, government and
transportation industries. TeleTech will also leverage Quantitude’s
technology infrastructure for a variety of customer interaction
management projects. The companies further agreed to pursue several
strategic initiatives that include the development of new eCRM business
offerings, products and services for a variety of industries and target
markets.
“Quantitude’s innovative networking services will position us to achieve
cost savings and operating efficiencies in the near term and into the
future,” commented Scott Thompson, TeleTech’s chief executive officer
and president. “We are looking forward to supporting our global business
through our multi-faceted relationship with Quantitude.”
“TeleTech is an ideal customer for Quantitude’s services. TeleTech’s
global presence demands the reach of a network with a global footprint
like ours,” said James E. Lubinski, Quantitude’s chairman and Galileo’s
executive vice president of Operations. “We are pleased to be supporting
an industry leader in e-commerce with Quantitude’s broad-based, robust
networking services.”
About TeleTech
Founded in 1982, TeleTech is the leading provider of integrated,
e-commerce-enabling customer management solutions (eCRM) for global
organizations predominantly in the telecommunications, financial
services, technology, government and transportation industries. Its
innovative customer interaction platform, CyberCare™, integrates the
full spectrum of voice and Internet communications, including custom
e-mail response, "chat" and extensive Web co-browsing capabilities.
TeleTech operates 12,800 state-of- the-art customer interaction center
workstations and employs 16,900 people in nine countries. Through 33
customer interaction centers in the Americas, Europe and Asia, TeleTech
couples high-velocity e-infrastructure service deployment with premier
quality e-customer relationship management to assure our
clients/partners unparalleled success in acquiring, retaining and
growing customer relationships.
About Quantitude
Quantitude, Inc. is a wholly owned telecommunications network services
subsidiary of Galileo International, launched in March 2000. Galileo
International is one of the world’s leading providers of electronic
global distribution services for the travel industry. Galileo provides
travel agencies, corporate travel managers and Internet users with the
ability to book travel by accessing schedule, availability and pricing
information. Quantitude is currently expanding and upgrading Galileo’s
private global network. The network will be upgraded to a standard
Internet Protocol platform (TCP/IP) to deliver global Internet, Virtual
Private Network (VPN), and telecommunications network services to a
variety of customers both in the travel industry and beyond.
Quantitude’s new network will deliver the cost efficiencies of the
Internet, coupled with the high quality service and performance demanded
by mission-critical private networks and will be characterized by
unparalleled global reach, a wide breadth of services, and the
resiliency and reliability demanded by private network users. Quantitude
is headquartered in Englewood, Colo., USA, near Galileo’s
state-of-the-art Data Center. Galileo International is headquartered in
Rosemont, Ill., with corporate offices worldwide.
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Galileo International Statement Regarding Forward-Looking Statements
Statements in this report that are not strictly historical, including
statements as to plans, objectives and future performance, are
forward-looking statements within the meaning of Section 27A of the
Securities Act of 1933 and Section 21E of the Securities Exchange Act of
1934. The company has based these forward-looking statements on our
current expectations and projections about future events. The company
undertakes no obligation to publicly update or revise any
forward-looking statements, whether as a result of new information,
future events or otherwise. These forward-looking statements are subject
to risks and uncertainties that could cause actual events or results to
differ materially from the events or results expressed or implied by the
forward-looking statements. You are cautioned not to place undue
reliance on these forward-looking statements. Risks and uncertainties
associated with the company’s forward-looking statements include, but
are not limited to: the loss and inability to replace the bookings
generated by one or more of its five largest travel agency customers;
its ability to effectively execute our sales initiatives in key markets;
its sensitivity to general economic conditions and events that affect
airline travel and the airlines that participate in its Apollo® and
Galileo® systems; circumstances relating to its investment in
technology, including its ability to timely develop and achieve market
acceptance of new products; its ability to successfully expand its
operations and service offerings in new markets, including the on-line
travel market; its ability to manage administrative, technical and
operational issues presented by its expansion plans and acquisitions of
other businesses; the results of its international operations and
expansion into developing and new computerized reservation system
(“CRS”) markets, governmental approvals, trade and tariff barriers, and
political risks; new or different legal or regulatory requirements
governing the CRS industry; natural disasters, security breaches or
other calamities that may cause significant damage to its Data Center
facility; and its ability to complete the transition to a new, Internet
protocol-based network as planned, and for the cost and within the time
frame currently estimated. |