UNITED AIRLINES TO OFFER NEW AIRPORT WIRELESS ACCESS

United Airlines has announced plans to offer a new airport wireless capability for its customers, dramatically increasing the accessibility and ease with which customers will be able to use their wireless-enabled laptop computers and personal digital assistant (PDA) devices. United’s wireless plans, subject to the approval of individual airports, could eventually bring high-speed (broadband) radio frequency (RF) 802.11-type technology to Red Carpet Club airport lounges, gate rooms, terminals, First Class Lounges and "1K" Frequent Flyer Centers at up to the top 50 airports throughout the world served by the carrier. United will be developing its new wireless product with Aerzone, a subsidiary of SoftNet Systems Inc.

"From our industry-first Mobile Airport Chariots to our WAP-enabled phone functionality, United is the airline industry’s wireless service leader," said Graham Atkinson, Senior Vice President of Marketing for United Airlines. "We recognize the value of our customers’ time and the new United-Aerzone product will make it possible for our customers to use their laptops from nearly anywhere."

Currently, accessing the Internet from a laptop requires a connection through a conventional telephone line, limiting access to airport lounges such as United’s Red Carpet Club or a modem-equipped pay telephone. Traditional telephone lines are a slower form of data communication. The new monthly subscription or one-time access services being offered by United and Aerzone will make it possible for customers with a wireless-equipped laptop to have

high-speed access to the Internet from airport locations, including areas such as gate rooms,

terminals, ticket counters and airport customer lounges. At the same time, because access won’t be restricted by the number of telephone lines available, customers will have unlimited access to the Internet or Internet-accessible e-mail, and corporate networks and e-mail, subject to corporate network authorization.

Aerzone operates wireless broadband local area networks and business centers in locations frequented by business professionals, such as airports, convention centers and hotels.

In 1998, United introduced its Mobile Chariot check-in podiums. Designed by United and its business partners from the ground up, the Chariots rely on wireless technology to connect to United’s Airport Reservations and Check-In network. Mobile Airport Chariots are battery-powered, enabling United to proactively deploy these portable Customer Service stations to the areas where they are needed, rather than force customers to find alternative service outlets themselves. United’s cavalry of 60 Mobile Airport Chariots are currently in use at United’s hubs in Chicago, Los Angeles, San Francisco and Washington D.C. Dulles.

United has also been a leader in using wireless technology to communicate with customers. In May of 1999, United became the first airline to offer real-time flight information on the Palm hand-held device. In January of 2000, United announced its proactive flight paging service, which automatically sends customers a message at their Internet-enabled pager, cellular phone or PC. By double clicking on the "Wireless/Paging" section of the home page of www.united.com, customers can be notified of any change in flight status. In just nine months, United has sent over 140,000 messages through its paging service.

In July, United announced the launch of a suite of applications for users of WAP-enabled (wireless application protocol) telephones. >From a WAP enabled phone, United customers can now check the balance of their Mileage Plus frequent flyer account, view flight schedules, check flight status or request to be notified of flight status changes.

United Airlines offers nearly 2,400 daily flights to 135 destinations in 26 countries and 2 U.S. territories. United’s Mileage Plus frequent flyer program has more than 40 million enrolled members.