THAI Hosts IATA Inflight Management 2000 Conference

Thai Airways International Public Company Limited hosted the IATA Inflight Management 2000 Conference on “The Role of Technology in Effective Inflight Management and Service Delivery On Board,” at the Royal Orchid Sheraton Hotel & Towers, in Bangkok, from 2 to 4 October 2000.

During the IATA Inflight Management 2000 Conference, Mr. Bhisit Kuslasayanon, THAI’s President, presented the keynote speech on “Modern Technology for Customer Satisfaction,” where he stated that, “The travel world now-a-days is enjoyed by an ever-increasing volume of global travellers. At the same time, airlines face greater challenges than ever before. Airlines today face the challenge of further improving efficiency of ground connections and working towards increased flight connectivity, in addition to the challenges of coming to grasp with modern technology and its vital role in airplane manufacturing.”

“Airline customers of today need more than good customer service; they require the added convenience and comfort that is made possible through modern technology. It is the state of technology, being offered by aviation manufacturers and technical products, for which airline customers are expressing a need as well as a demand. These are among the many challenges that airline operators are trying to meet,” Mr. Kuslasayanon further stated.

The purpose of the IATA Inflight Management 2000 Conference was to provide inflight services professionals with an overview of how to evaluate the impact of new technologies on their inflight product and how to ensure that cabin crew are properly equipped to deal with the new technological challenges in the aircraft cabin.

Over 150 participants from airlines worldwide attended the conference from the industry fields of inflight services, passenger services, customer services, cabin management systems, cabin crew management, crew training managers, and suppliers of inflight products and services.