Thai Airways International Upgrades Premium Customer Ground Services

Thai Airways International is upgrading its ground services for premium customers, beginning from the moment they leave their residence until they board the aircraft, and the moment they disembark until they reach their destination.

Mrs. Rhachaya Pamon-Montri, THAI's Managing Director of Ground Customer Services Department, said that the department is continually improving its services with the customers needs, comfort and convenience being the most important factors.

Recently, THAI upgraded its First and Business Class lounges and introduced new services to provide a comprehensive package of benefits for its premium customers. These include:

- Royal Transfer Service for First Class passengers between the airport and their accommodation both on arrival and departure, using a fleet of Mercedes Benz E220 CDI and C180 limousines.

- Porterage Service for First Class passengers in the Arrival Hall at Terminal 1 of Bangkok International Airport, as well as porterage service through the security X-ray until check-in.

- Personal Service for First and Business Class passengers during check-in as well as a Fast Track immigration counter.

- Royal Orchid Lounge for First and Business Class passengers, elegantly decorated in contemporary Thai style with local products, and offering a variety of snacks and seasonal fruits, beverages from coffee and tea to Thai herbal drinks, Internet, shower rooms and massage chairs.

- Boarding for First Class passengers includes a ride from the Royal Orchid Lounge to the security check prior to the departure gate.

Arriving passengers will be offered the following services:

- Arrival/Fast Track - First and Business Class passengers will be met and ushered through a Fast Track immigration counter.

- Baggage Service - Staff will be on hand to retrieve baggage from the carousel for First Class passengers, escort them through Customs, and deliver them to a waiting limousine to take them to their place of accommodation.

First and Business Class passengers leaving Thailand will also be able to enjoy a soothing traditional Thai massage in the lounge at Bangkok International Airport as a memorable reminder of Thailand.

THAI is also redecorating its customer service points such as the check-in counters, departure gates, airport ticket offices, as well as staff uniforms.