Swissôtel Nankai Osaka launches a Shopping Butler Service

The Swissôtel Nankai Osaka launched a new and unique shopping butler service, Wednesday.

The Shopping Butler Service offers shopping assistance to international guests who do not speak Japanese through specially trained concierge staff who help guests with their shopping and to calculate tax refunds.

The Shopping Butler first meets the guest to find out where the s/he would like to go, help map out a suitable shopping course and assist with currency exchange. During shopping, the butler will act as a translator in negotiating for discounts. In addition, the shopping butler will pick up the merchandise, offer wrapping services and even send the merchandise overseas. The hotel charges ¥5,000 an hour during the shopping period only.

Mr. Francois Cnockaert, General Manager of Swissôtel Nankai Osaka, said: "Our guests want and expect quality service and convenience. At Swissôtel Nankai Osaka, we truly understand their needs. The shopping butler service is an ideal way to help make our guests' stay more enjoyable and less stressful. It also builds lasting relationships with our valued guests."

Swissôtel Nankai Osaka is in the heart of Namba, the most vibrant part of Osaka. It is located amidst a shopping, entertainment, cultural and business district. The tastefully appointed guestrooms and luxurious suites come with the view of Mido-suji, or Osaka Bay. The 36-floor super skyscraper has nine food and beverage establishments offering a wide variety cuisine such as Italian, Chinese and Japanese. They include Long Bar Grill, Empress Room and Tavola 36. 

Swissôtel Nankai Osaka is the only hotel with direct access to Kansai International Airport via the rapid train. It also sits above the Namba Station, which has immediate access to the main subway system, providing commuters with connections to various parts of Osaka.