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Marriott Guarantees Best Available Rates when booking through any Marriott Reservation Channel

Travel News Asia 15 January 2004

Marriott's 'Look No Further' Best Rate Guarantee is now available at approximately 2,500 hotels worldwide, including Marriott Hotels & Resorts, Renaissance Hotels & Resorts, Courtyard, SpringHill Suites, Fairfield Inn, Residence Inn, TownePlace Suites, Marriott Conference Centers and Marriott Vacation Club International locations.

Announced last year, the guarantee became effective January 1, 2004, and ensures that customers receive the best available room rate when booking through any Marriott reservations channel: Marriott Worldwide Reservations, Marriott.com or directly with the hotel.

If a customer books through Marriott and then finds a lower publicly available rate within 24 hours for the same hotel, room type and dates anywhere on an internet travel site, through a travel agency, travel management company, or even through another Marriott reservations channel, the hotel will match the lower rate and give an additional 25 percent off.*

In addition to offering customers the same rates and availability information across Marriott reservation channels, Marriott's 'Look No Further' Best Rate Guarantee also reinforces the groups long-standing philosophy of "selling the way customers want to buy" by ensuring that travel agencies, global reservations systems and travel management companies all have the same access to Marriott's best available rates.

* Marriott's 'Look No Further' Best Rate Guarantee is subject to terms and conditions. For example, the guarantee does not apply to third-party "opaque" providers (e.g., Priceline and Hotwire) of hotel rooms that do not identify the hotel brand name, special negotiated volume discount rates or package rates. Additionally, claims must be filed at least 24 hours in advance of guest check-in.

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