Air Canada Implements Rebooking Policy Due to Increased SARS Concern

Effective immediately, Air Canada has implemented a policy providing customers holding discounted tickets to certain destinations greater flexibility to make changes to future travel dates.

The airline said that the policy is in response to customer concerns relating to the World Health Organization's (WHO) travel advisory issued today on the outbreak of Severe Acute Respiratory Syndrome (SARS) in Toronto and in certain Asian destinations.

Effective immediately, customers holding Air Canada discounted tickets for travel to/from Asia and customers holding discounted tickets for travel from any point worldwide to Toronto purchased on or before April 24, 2003 for travel on or before May 14, 2003 may make a change their travel dates without penalty, with all travel completed by December 31,2003.

Customers who have commenced travel to Toronto from any point worldwide on discounted tickets and now wish to return earlier than planned to their point of origin may also re-book at no penalty. Regular travel restrictions on discounted tickets continue to apply for travel to/from all other destinations.