Qantas expands e-Travel outsourcing for five years

e-Travel, a global leader in online travel solutions and the e-commerce unit of Amadeus, today announced that Qantas Airways has signed a five-year contract for e-Travel to deliver its leisure, managed, and unmanaged online travel booking solutions.

e-Travel provides the airline with end-to-end e-commerce services that include corporate and leisure booking engine technology, enhanced hosting, Planitgo Web Design services and improved faring through Planitgo Flex Pricer.

Joint efforts by the e-Travel/Qantas team to improve the customer's online experience have resulted in a reduction of customer technical support phone calls by 70 percent.

Qantas Group General Manager Sales Rob Gurney said that outsourcing booking engine technology, site operations, and web design services to e-Travel had been a profitable strategy for the airline.

"e-Travel's expertise has powered millions of bookings for us since we 'went live' in 2000… We've achieved several key objectives. Customer feedback has been very positive about the web site redesign Qantas and e-Travel have engineered," Mr. Gurney said.

e-Travel aims to ensure customer success by delivering a rapid return on investment and continually investing in technology enhancements.

e-Travel Managing Director Ian Wheeler said, "We are committed to Qantas' strategic success with industry-leading e-Travel solutions like Planitgo Flex Pricer and Planitgo Web Design Services."

Wheeler noted that e-commerce increasingly has become a mainstream channel to reduce costs and build profits. "Airlines executives need sustainable outsourcing partners who are not only flexible and reliable," he said, "but, more important can handle their long-term growth objectives - which is why e-Travel is making its mark with the big carriers."