Air Canada Extends Status of All Altitude FFP Members

Air Canada has confirmed plans to extend the current status of its Altitude frequent flyer programme members until the end of 2021.

The airline will also allow members to share any status achieved in 2020 with a loved one, and is creating new opportunities to qualify for Altitude status and earn Aeroplan Miles from home.

"Loyalty is a two-way street – certainly in good times, but especially so in hard times," said Mark Nasr, Vice President, Loyalty and eCommerce at Air Canada. "Altitude members have shown outstanding commitment to Air Canada, and to provide some certainty during these uncertain times, we are extending members' current Altitude status to the end of 2021. We're also making it easier to share status with a loved one, and earn both status and Aeroplan miles from home. The entire Air Canada team is looking forward to welcoming all customers back in the skies when the time is right."

Changes to the Air Canada Altitude programme include:

- All Altitude status for 2020 will automatically be extended through to the end of 2021. Should a member reach a higher status before the end of this year, they will enjoy it upon qualification, and maintain it through 2021 as well.

- Since Altitude status is secure through 2021, if a member has already achieved status for next year, or does so by the end of 2020, they can gift it to a friend or family member.

- While at home, a member can still earn Aeroplan Miles, progress towards Altitude status and make a difference with their miles. From now until 30 April, for every five Aeroplan Miles a member donates to a charity engaged in fighting the COVID19 crisis, they will receive one Altitude Qualifying Mile – up to a maximum of 25,000 AQM – all of which count towards 2021 status for the member, and a loved one.

These improvements are in addition to other recent Aeroplan changes:

- Until 30 April, all members can cancel any Flight Reward free of charge and receive all of their Aeroplan Miles back in their account, plus a full refund of any associated taxes, fees and surcharges on the unused value of their travel. This is available for flight itineraries departing any date in the future.

- Air Canada has paused expiry of Aeroplan Miles until 14 May 2020, meaning that between now and 14 May, any Aeroplan Miles which would have expired will not. Effective 15 May, Air Canada's normal expiration policy will once again apply, meaning that miles will expire if an eligible transaction has not been completed prior to this date.

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