Hyatt's Global Care & Cleanliness Commitment

Hyatt has made a Global Care & Cleanliness Commitment that builds on existing protocols and will include an accreditation process by the Global Biorisk Advisory Council (GBAC) at all Hyatt hotels around the world.

The commitment also includes enhanced colleague training and support resources, and a cross-functional working group of medical experts and industry professionals that will contribute to various aspects of the hotel experience.

“The world as we knew it has been fundamentally changed by COVID19 and when we are all ready to travel again, we want to make sure that every Hyatt colleague and guest feels confident that each aspect of our commitment is designed with their safety in mind, and that we’re putting their wellbeing first,” said Mark Hoplamazian, president and CEO, Hyatt. “To do this, we must critically examine the hotel experience from every vantage point – from our rooms and our lobbies to our spas and dining – bringing in the latest research, technology and innovation to make that happen. Hyatt’s Global Care & Cleanliness Commitment is an important expression of our purpose to care for people so they can be their best – now and in the future.”

This month, Hyatt plans to introduce a GBAC STAR accreditation through a performance-based cleaning, disinfection and infectious disease prevention program that will focus on establishing hotel environments that are sanitary, safe and healthy.

GBAC is a division of ISSA, a worldwide cleaning industry association, and is composed of leaders in the area of microbial-pathogenic threat analysis and mitigation, designed specifically to deal with biological threats and real-time crises like the COVID19 pandemic.

Hotel Hygiene and Relief

In response to COVID19, Hyatt is continuing to develop new work procedures and mandatory trainings in an effort to ensure safety for colleagues and guests. Daily colleague surveys will be introduced to measure colleague comfort, a hotel’s cleanliness, working order and customer service, enabling hotel leaders to address opportunities, make adjustments as necessary and meet needs in real time.

By September 2020, every Hyatt hotel is expected to have at least one person on property trained as Hygiene Manager who will be responsible for their hotel adhering to new operational guidance and protocols, some of which may include:

- Colleague certification, trainings and recertification process for hygiene and cleanliness;

- Increased frequency of cleaning with hospital-grade disinfectants on all high-touch surfaces, guestrooms and shared spaces;

- Implementation of enhanced food safety and hygiene protocols for restaurants, room service and group meetings and events;

- Prominently placed hand sanitizer stations throughout hotel public and employee areas and entrances;

- Exploring purification and sanitization device installation in an effort to ensure enhanced air quality;

- Protective masks and other equipment for hotel colleagues;

- Social distancing guidance in public areas across hotel properties.

Additional COVID-19 relief efforts underway by Hyatt include The Hyatt Care Fund, a program designed to support colleagues with the most pressing financial needs due to COVID19, through a series of coordinated efforts around the world. Impacted Hyatt colleagues in owned, managed and franchised hotels and in Hyatt’s corporate offices around the world are eligible to apply.

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