All Air France Passengers Required to Wear Masks from 11 May 2020

All Air France passengers will be required to wear a mask throughout their journey from 11 May 2020 onwards.

The decision follows the French government's instructions that everyone must wear a mask when travelling on public transport.

Customers will be notified of the rule prior to their departure and are advised to have one or more masks available for their trip.

Other measures implemented by Air France in response to the COVID19 pandemic include:

- The compulsory wearing of masks for all crew members and agents in contact with customers;

- The modification of customer channels on the ground with the implementation of social distancing along the customer journey at the airport and the installation of Plexiglas protection screens at airports each time it is possible;

- The implementation of social distancing on board where possible. On most flights, the current low load factors make it possible to separate customers as required;

- The reinforcement of daily aircraft cleaning procedures, with the disinfection of all surfaces in contact with customers such as armrests, tables and screens;

- The introduction of a specific procedure for the periodic disinfecting aircraft by spraying an approved virucidal product effective for 10 days; and

- Adapting in-flight service to limit interaction between customers and crew members. On domestic flights and short flights in Europe, meal and beverage services have been suspended. On long-haul flights, cabin service is limited and preference is given to individually wrapped products.

In addition, the air in the cabin is renewed every 3 minutes. The air recycling system on board Air France aircraft is equipped with "High Efficiency Particulate Air" or HEPA filters, identical to those used in hospital operating theatres.

HEPA filters extract more than 99.99% of the smallest viruses, including those no larger than 0.01 micrometres, thus ensuring that cabin air complies with quality standards. Coronavirus type viruses, ranging in size from 0.08 to 0.16 micrometres, are filtered through the HEPA filters.

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