AirAsia Starts Charging Passengers for Using Check-In Counters

AirAsia has started charging customers for using check-in counters, following the successful deployment of its contactless check-in kiosks and enhanced mobile app.

The fees are RM20 per passenger for domestic flights and RM30 for international flights. Travellers can avoid paying the fees by opting to check-in using the AirAsia.com website, mobile app or airport kiosks.

AirAsia Group Chief Operations Officer, Javed Malik, said, “We have seen a very high adoption of our self-check in services through our website, mobile app and airport kiosks in recent times. Thus, the implementation of the counter check-in fees is a way for us to further encourage guests to use these digital technologies, which we have invested enormously in, to promote and enhance operational efficiency and guest convenience.

“In view of the COVID19 pandemic, these self-check in facilities have become very crucial in minimising physical contact between our guests and staff. In the past two months, thousands of guests on essential travel have experienced our contactless travel procedures as we stepped up our safety and security measures for the health and safety of our guests and Allstars.

“We are also one of the first airlines to enable the polymerase chain reaction (PCR) test report screening feature on our AirAsia.com website and our AirAsia mobile app, where guests can upload their PCR report or selected travel documents and check-in for their flights, even before they arrive at the airport for an enhanced contactless travel experience. We encourage all guests to utilise these convenient self service facilities and features which are now available, to be fully adapted to the new way of travel.”

Counter check-in fees will waived for passengers with reduced mobility, Premium Flex or Premium Flatbed customers, those affected by flight disruptions or if there is an airport kiosk outage as well as for some other exceptions.

Only travellers who check-in using the airport counters in Malaysia, Vietnam, Brunei, Cambodia, Laos, as well as Taipei, Kaohsiung and Honolulu, for both domestic and international flights will be charged the new counter check-in fees of RM20 for domestic flights and RM30 for international flights(or its equivalent in local currency, subject to a predetermined currency exchange rate).

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