Cebu Pacific Extends Flexible Booking Options

Cebu Pacific has extended the validity of its flexible booking options for passengers traveling with the airline until 31 December 2020.

"We continue to listen to our passengers so we may also continuously review and improve our processes to better address everyone's concerns," said Candice Iyog, CEB VP for Marketing & Customer Experience. "As such, we are pleased to share that we have extended our options to cover flights until end of this year, to give our passengers more flexibility when it comes to scheduling their travels."

The airline has created a virtual wallet it's called a Travel Fund which is valid for two years and can be used to book flights up to 12 months ahead, as long as transactions are done before the fund expires. This means customers can use their Travel Funds to book trips potentially until 2023.

This virtual wallet will consist of the full cost of the ticket, and can be used not only for flights, but even for purchasing ancillaries, such as baggage allowance and seat blocking.

This option is also an alternative for passengers who do not have fixed travel dates yet. Customers with existing Travel Funds need not fret as the two-year validity will be applied retroactively, or from the date the fund was created.

Unlimited Rebooking of Flights

Unlimited rebooking of flights will continue to be made available for customers, without any rebooking or change fees. Those who wish to postpone travel plans may opt to rebook their flights as many times as possible. If applicable, a minimal fare difference may apply.

Cancelled Flights

Those with cancelled flights have the following options: placing the full cost of the ticket in a Travel Fund valid for two years; unlimited rebooking of flights - both rebooking fee and fare difference are waived if the new travel date is within 90 days; or availing of a full refund.

Passengers can manage their bookings online through the "Manage Booking" portal in the Cebu Pacific website. Bookings can be modified up to two (2) hours before the flight.

"Rest assured we remain optimistic for the industry, and look forward to the day #EveryoneWillFlyAgain," added Iyog.

Those who booked their CEB flights via travel agencies must coordinate requests through their respective agents.

Cebu Pacific continues to implement enhanced bio-security preventive measures in accordance global aviation standards to keep passengers and staff safe. These include contactless procedures, thorough cleaning and disinfection protocols for all aircraft and facilities, mandatory wearing of masks and face shields for both passengers and crew, as well as rapid antibody testing for Cebu Pacific’s frontliners.

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