Delta Enhances Travel Experience for Pets

Delta has enhanced the travel experience for pets and their owners with the launch of CarePod.

The CarePod pet travel carrier is an IATA compliant pet travel carrier which can accommodate dogs and cats permitted in a 300 series crate, or smaller, and can be booked between three and thirteen days prior to departure.

The CarePod pet travel carrier has several safety features, including:

- Stronger, industrial strength walls that are insulated to protect the pet against potential temperature fluctuations when moving between different climates and travel conditions;

- Multi-layered windows and doors with specially angled blinds to help create a calming environment for pets by blocking out visual stress from unfamiliar environments;

- A built-in hydration system that holds up to a liter of water that will auto replenish the spill-proof water bowl to ensure pets always have easy access to fresh water;

- A powerful, enterprise level GPS tracking and monitoring system that connects the pet’s journey directly to the specialized Delta Cargo Control Center which is managed 24/7 by trained experts who supervise and digitally monitor every CarePod pet journey from beginning to end;

- Seamless connectivity that enables the use of a mobile phone to view the pet’s key travel updates throughout their entire journey via deltacargo.com; and

- CarePod pet travel carriers are made to the highest quality and standard, with human grade materials that are non-toxic, UV and antibacterial treated for longer lasting strength and protection.

“Continuous innovation is in Delta’s DNA and the launch of the CarePod pet travel carrier, an industry first, is an example of us seeking out innovative partnerships and looking at ways to improve the customer experience throughout all parts of their journey,” said Shawn Cole, Vice President, Delta Cargo. “As the only airline to offer this premium pet travel solution, it represents a significant improvement for the millions of people that want to travel with their four-legged family members.”

After five years of research, development and testing, on top of a successful two-month trial, CarePod will be exclusively offered at eight U.S. locations: Atlanta, Boston, Los Angeles, Minneapolis, New York (JFK and LaGuardia), San Francisco and West Palm Beach. There will then be a phased approach to roll out the CarePod pet travel carrier across Delta’s U.S. network.

“We’re thrilled that pet owners can now vacation and fly their pets with Delta’s best-in-class CarePod solution, having the peace of mind that their pets are protected in smart pet travel carriers, that are also digitally supervised by the Delta Cargo Control Center throughout the entire journey,” said Jenny Pan, founder and CEO of CarePod. “With the Delta partnership, we aim to raise the benchmark for pet air travel to allow families and pets to stay connected and travel safely together.”

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