AirAsia Partners Vision-Box to Advance Touchless Travel Experience

Vision-Box - a company which specialises in biometrics, automated border management and electronic ID solutions - has entered into a regional strategic partnership with the AirAsia Group to implement identity management technology across its network of 152 airports.

Vision-Box’s Orchestra Identity Management Platform, a collaborative digital platform of real time data administration and end-to-end customer-centric service management tools, will provide instant analysis, monitoring, reporting and configuration ability for a more convenient and seamless travel experience.

Orchestra will interconnect with AirAsia’s network to regulate all virtual and physical security and data infrastructure in real-time, bridging and managing the information flow between traveller processing points, multi-source data streams, and relevant stakeholders.

Miguel Leitmann, CEO of Vision-Box, said, “This collaboration is a powerful game changer for the industry. Partnering with AirAsia will allow Vision-Box to deliver the very best strategies that will be uniquely conceived, designed and built for the next generation of transformative identity management platforms. We believe this partnership will lead to a traveller management model that will drive how passenger identification and clearance is conducted in the near future with substantially reduced operating costs, increased efficiency and improved output.”

The partnership combines the following new services and solutions:

- Delivery of F.A.C.E.S. (Fast Airport Clearance Experience System): A touchless identification and contactless clearance platform designed for mobile check-in to enhance the guest experience at the airport, improve customer brand loyalty, and be an integral part of AirAsia’s overall digitization strategy.

- Network-Wide Digital Identity Management: A collaborative development to drive organizational data ecosystem expansion and technology enablers across AirAsia’s travel and finance platforms.

Deployment of seamless touchless and contactless experience traveller points across AirAsia’s 24 travel hubs to include:

- Mobile Digital ID enrolment;

- Biometric Facial Recognition devices at check-in (FACES);

- Automated bag-drop self-service;

- Roving VPoD for temperature checks; and

- Security and Boarding VPoD for seamless traveller identification and clearance.

Javed Malik, COO of AirAsia Group said “Our digital transformation strategy commenced over two years ago and we are taking the opportunity from this COVID19 crisis to further improve our digital capabilities and enhance the customer journey. These new technologies are integral to make flying as safe, affordable, seamless, and convenient as possible, which is critical in the COVID restricted travel environment. We are pleased to partner with Vision-Box as an industry leader in their field to deliver a major step change in touchless and contactless air travel technologies.”

See also: Airports, Air Travel and COVID19 - Exclusive HD Video Interview with SITA's President of Asia Pacific, Sumesh Patel.

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