Air Astana Changes Ticket Rules for Travellers from Hong Kong, Japan, Macau, Singapore, South Korea and Thailand

In response to the measures implemented by the Ministry of Health of the Republic of Kazakhstan to restrict the spread of COVID19 coronavirus, Air Astana has introduced rule changes relating to airline tickets purchased up until 20th February 2020, inclusively.

Kazakhstan has said that it will quarantine people arriving from countries with ten or more confirmed COVID19 cases.

Passengers who were supposed to enter the Republic of Kazakhstan from Hong Kong, Japan, Macau, Singapore, South Korea and Thailand will be able to change the date of travel for their full itinerary without penalty.

This applies equally to those passengers originating outside Kazakhstan and those passengers returning to Kazakhstan.

Passengers entering the Republic of Kazakhstan from Singapore, Japan, Thailand, South Korea, Hong Kong SAR and Macau SAR will also be able to re-route to alternative destinations without penalty and only paying any fare difference to the new destination.

Passengers entering the Republic of Kazakhstan from Singapore, Japan, Thailand, South Korea, Hong Kong SAR and Macau SAR wishing to cancel their trip in its entirety should send Air Astana an email.

These conditions do not apply to transit passengers. All other Air Astana air ticket rules remain unchanged.

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