IHG to Launch Customer Insights Portal for Large Enterprises

InterContinental Hotels Group is preparing to launch a global solution for large enterprises.

Currently in the final stages of pilot, the IHG Customer Insights Portal is expected to launch to large corporate customers in the very near future.

Built in response to customer feedback and the success of similar portals launched recently by the company including its IHG Business Edge for SMEs, large enterprises will be able to access actionable business intelligence that gives managed customers access to their most valuable business travel data and insights - at the click of a button.

Travel managers will have access to actionable data about their company’s spend by brand, stay patterns by region and traveler loyalty and guest experience scores at IHG hotels.

Derek DeCross, SVP, Global Sales, IHG, said, “We’re on a continuous journey to develop game-changing business intelligence solutions that put powerful insights directly into our customers’ hands. Part of being a best in class travel partner is to enhance our customers’ ability to effectively manage their corporate travel programs. We are committed to driving value, maximizing time, and – ultimately – making our travel partners look like rock stars within their organizations as they access our scale of 16 brands and nearly 5,800 properties in more than 100 countries around the world.”

The digital interface provides travel managers with downloadable reports that are customizable using filters for country, brand and rate type.

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