Cebu Pacific Adds More Self-Service Features to Website

Cebu Pacific (CEB) passengers can now easily update their information, including name, birthdate, nationality and salutations online.

This latest update to the airline's Manage Booking portal is part of a range of new self-service features that the airline has introduced recently.

“We have been enhancing our contactless experience and accelerating our digital initiatives because these provide quicker and safer options for our passengers,” said Candice Iyog, CEB Vice President for Marketing and Customer Experience. “Our customers remain at the heart of our business, so you can expect more enhancements from us that further support and enable a self-service journey for everyone.”

Requests to correct misspelled names and other details are often raised through the airline’s call center and chat support.

CEB passengers can now make corrections to their first or last name within 24 hours from the time the booking is made, as long as they have not checked-in for the flight. This does not make bookings transferrable, but having this feature enables guests to easily correct details on their own, making the whole experience hassle-free.

Similarly, information such as birthdate, nationality, and salutations may also be corrected one time, at no cost. These may be updated until two hours before scheduled time of departure, prior to checking-in for the flight.

In cases of change of birth year resulting to an upgrade in passenger classification, such as infant to child or child to adult, corresponding fees may be paid online as well.

For information that needs to be updated due to legal reasons, such as change in civil status, guests will only be required to submit documents supporting such for manual processing by the airline's agents.

In addition to the above, passengers can also update their contact information and addresses multiple times as necessary, if they have not yet checked-in for their flights.

All the above can be modified through the website. Passengers need to select the intended flight and fill out necessary details on the Manage Booking section. Click on “Update Guest Details” and choose which details need to updated and click continue until done.

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