Thai Airways Offers Rebooking or Voucher Option on Tickets ex-UK

Thai Airways is offering passengers departing from the UK or Ireland with the option of either changing the date of travel, or getting a refund in the form of a travel voucher.

The airline has waived the applicable change fee to all existing bookings with departures up to 30 April 2020 so that passengers can rebook their travel up to 15 December 2020 as per its Flexible Rules Policy.

Customers also have the option of requesting a refund in the form of a travel voucher for the value of their current ticket. The voucher, which must be requested before 30 April 2020, will be valid for one year from the original departure date, up to and including 30 April 2021.

The voucher is only available for those bookings made in the UK and Ireland with departures from any UK and Ireland destination to any Thai Airways or Thai Smile destination between 18 March and 30 April 2020.

No show fees will still apply, just as they do in the original ticket.

Travellers who booked their ticket directly with Thai Airways should contact the airline, while for those who booked their ticket via an agent will need to contact the agent.

If a passenger does not wish to rebook or obtain a travel voucher, then the refund fees will apply as per the original ticket conditions.

Thai Airways has stated that it is currently unable to assist any passengers with departures after 30th April 2020. Terms and conditions apply.

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