Etihad Offers Credit to Travellers Who Wish to Cancel Flights

Etihad Airways has launched Etihad Credit in an attempt to help customers who wish to delay their travel plans.

Etihad Credit allows travellers to cancel their ticket - any ticket, any fare type and to any Etihad destination - and get the original value of the booking as a credit towards their next trip.

Etihad Credit is available for customers who have booked to travel before 30 June 2020. They have until 30 September 2020 to rebook their trip, for travel until 31 December 2020.

Robin Kamark, Chief Commercial Officer, Etihad Aviation Group, said, “In these unprecedented times, we understand that some of our guests are either unable to, or choose not to travel and it is our responsibility to help them as much as possible. Now, more than ever, there is a global effort to care for one another and halt the spread of COVID19 and under these challenging circumstances. Etihad Credit is our way of helping to relieve some of the unnecessary burden many of our customers are facing.”

Additionally, Etihad Guest Members will be gifted monthly bonus Tier Miles from 31 March for three months to help them maintain their Tier Status.

Travellers wishing to take advantage of Etihad Credit should visit Etihad's website and complete the form online.

Etihad Airways is urging guests whose flights are impacted by COVID19 travel restrictions to refrain from calling the airline’s customer service lines unless their flights are scheduled within the next 48 hours.

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