Bangkok Airways Makes Ticket Changes More Flexible

Bangkok Airways has modified its policies on tickets issued worldwide on or before 17 March 2020 for travel up to 30 April 2020.

Bangkok Airways' customers who hold such tickets now have the following options:

- Reservation Change

• All tickets issued on or before 17 March 2020 with a travel period up to 30 April 2020 are allowed to rebook for a new travelling date up to 31 March 2021 without a rebooking fee / no show fee. Any fare difference due to different booking class (RBD) is payable upon reissuance.

• All group bookings, reservations, deposit made or paid on or before 17 March 2020 with travel up to 30 April 2020 are allowed to rebook in the same booking code (PNR) for a new travelling date up to 31 March 2021 without rebooking fee. Any fare difference due to different booking class (RBD) is payable upon reissuance.

- Route Change

• All tickets issued on or before 17 March 2020 with travel up to 30 April 2020 are allowed to reroute for a new travelling date up to 31 March 2021 without a rerouting fee. The fare difference, fuel surcharges and taxes are payable on reissuing of new tickets.

- Refund

• All refund applications for the tickets issued on or before 17 March 2020 with travel up to 30 April 2020 will be eligible for a full refund (no fee) when a supporting document, such as government’s travel restriction, a cancellation of incoming flights, a doctor certificate etc. is submitted for consideration.

Passengers who booked their tickets through a travel agent must contact the agent for assistance.

Passengers who booked their tickets directly with Bangkok Airways can contact Bangkok Airways call center 1771 or +662-2706699 (24 hrs) or contact Bangkok Airways sales offices in Thailand and overseas.

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