Air Astana and FlyArystan to Suspend ALL Flights

Most of Air Astana and FlyArystan’s scheduled flights are being suspended until 15 April 2020 following the lockdown of Almaty and Nur-Sultan (the city formerly known as Astana) as a result of progressive government restrictions intended to prevent the spread of the COVID19 coronavirus.

International flights will now only be carried out for the purpose of repatriating the citizens of Kazakhstan and providing foreign citizens with the opportunity to leave the country.

The Air Astana Group of airlines will continue to operate domestic flights as long as it is possible with the intention of returning passengers to their place of permanent residence.

All passengers are advised to arrive at the airport at least two hours prior to departure.

Both foreign and Kazakh passengers affected by flight suspensions up to 15 April 2020 are eligible for refund by contacting refund@airastana.com or by filling out the refund form online.

Passengers can request flight re-bookings or route changes up until the end of 2020.

With high call volumes being experienced, passengers requesting refunds or re-booking are kindly requested to postpone calls to Air Astana’s Information and Reservation Center until no earlier than 72 hours before departure, in order that operators can attend to the most urgent passenger requests.

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