Delta Permanently Eliminates Change Fees for Already Purchased Domestic Tickets

Delta has announced that its policy to make it easier for customers to book, change or cancel their tickets purchased for travel within the U.S. is now permanent.

The elimination of change fees is effective immediately and includes tickets purchased for travel within the domestic U.S., Puerto Rico and U.S. Virgin Islands in Delta’s First Class, Delta Premium Select, Delta Comfort+ and Main Cabin, with the exception of Basic Economy tickets.

Additionally, Delta has extended its waiver on change fees for newly purchased flights, including international flights and Basic Economy fares, through the end of the year and extended the expiration on travel credits through December 2022 for tickets booked before 17 April 2020.

“We’ve said before that we need to approach flexibility differently than this industry has in the past, and today’s announcement builds on that promise to ensure we’re offering industry-leading flexibility, space and care to our customers,” said Delta CEO Ed Bastian. “We want our customers to book and travel with peace of mind, knowing that we’ll continue evaluating our policies to maintain the high standard of flexibility they expect.”

Other steps Delta has taken to build confidence with travellers include:

- Blocking middle seats through 6 January 2021;

- Offering a 24-hour risk free cancellation policy when customers purchase a new ticket;

- Empowering employees to use situational flexibility;

Delta requires passengers to wear face masks at the airport, in Delta Sky Clubs and on board the aircraft.

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