White Glove Service at Siam Kempinski Hotel Bangkok

As many cities and countries around the world begin to relax COVID19-related restrictions, hotels are eager to reassure potential guests that they are cleaner than ever before.

Most major hotel brands have introduced a wide range of protocols that conform to local, national and international health and safety regulations as well as official COVID19 guidelines.

At Kempinski, the new ‘White Glove Service’ is being rolled out to all Kempinski hotels worldwide with comprehensive guidelines that detail the essential health and safety procedures during the COVID19 pandemic across all aspects of daily operations, including the arrival of guests; the set-up of public areas; F&B outlets; housekeeping; and the spa, fitness centre and swimming pool.

"It is crucial that we continue to deliver service at the highest level to our guests in a clean and safe environment. Every guest and visitor must have total confidence in the cleanliness and disinfection of our premises, and we, of course, are eager to continue and even surpass our levels of personalised service," said Richard Schestak, Managing Director – Siam Kempinski Hotel Bangkok. "White glove service has always been a symbol of luxury and refined elegance. Guided by health and safety recommendations, coupled with our desire to adapt our service culture to the current challenges facing the tourism and hospitality sectors, we ensure that, with the White Glove Service, our guests enjoy a combination of luxury and comfort with safety, security and peace of mind."

So what does the Kempinski White Glove Service mean for guests and staff?

All employees at Siam Kempinski Hotel Bangkok must wear white gloves as well as face masks during all guest interactions. Amenities in every guestroom now also include hand sanitisers as well as face masks.

Hotel staff are observing essential social distancing when interacting with guests by maintaining a gap of at least 1.5 m.

Furniture in public areas, including the lobby, restaurants and meeting/event spaces, has been repositioned to observe the same social distancing guidelines.

There are now mandatory temperature checks on all residents, visitors, employees and suppliers as they arrive at the hotel, and hand sanitisers are positioned at all entrances of the hotel, and in public areas, restaurants and meeting/event venues.

Enhanced cleaning plans are provided by hygiene products supplier Diversey through wall charts and online guidelines to visualise, step by step, the flow of disinfection and cleaning of all hotel areas.

High-touch surfaces are disinfected every 30 minutes, and periodical deep cleaning of all public spaces is performed within the hotel.

Sanitising stations are located throughout the hotel; guestroom key cards and pens are disinfected before and after usage; and air purifiers are also used to clean and freshen the air in guestrooms.

Absolute privacy is offered to guests that prefer not to permit hotel staff to enter their room. A new ‘Privacy’ sign ensures that this privacy is maintained, with all requested in-room guest services, such as meals and laundry, being conducted at the door.

"The list of measures to be taken is long and complex," explained Richard Schestak. "However, appropriate high-level hygiene standards are key to reassuring our valued guests that a stay at Siam Kempinski Hotel Bangkok, during or after the coronavirus lockdown, offers an environment in which personal safety in any respect may be assured without sacrificing the high standards of professional luxury service."

All food and beverages in the hotel are prepared with closed-surface containers or served beside each table.

These important procedures are also being applied in back-of-house areas, such as the staff canteen. To limit the number of employees taking a meal break at the same time, the service hours of the staff canteen have been extended, and some tables and chairs have been removed/blocked off to maintain essential social distancing.

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