COVID19: AirAsia Adds Flexibility for Passengers to Change Tickets

AirAsia has extended the period for customers to obtain credit for their international flight bookings until 30 April to/from select destinations, including China, Hong Kong, Macau, Japan, Korea and Taiwan.

The popular low cost airline is also making provisions for customers who are unable to travel due to their recent travel history, nationality or the travel restrictions imposed by various governments, as follows:

Move Flight: One-time flight change to a new travel date on the same route within 90 calendar days from the original flight time without additional cost, subject to seat availability; or

Credit Account: Retain the value of the fare in an AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 180 calendar days from the issuance date. The actual travel dates can be after the expiry date as long as the flight schedule is already out.

The above options, applicable for flights ticketed prior to 8 March for travel prior to 30 April, are for direct online bookings made via airasia.com only.

 For other types of bookings, such as those made through travel agents, travellers are asked to contact their respective booking channel for further assistance.

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