|
Airports Council International (ACI) World has
revealed the winners of its Airport Service Quality Awards,
designed to recognize those airports around the world that deliver
the best customer experience.
This year, 140 awards have been won by 84
individual airports.
Consistent winners Indianapolis International
Airport, Beijing Capital International Airport, Singapore Changi
Airport, Toronto Pearson, Aeroporto di Roma-Fiumicino,
Mumbai’s Chhatrapati Shivaji International Airport, Delhi’s,
Indira Gandhi International Airport, Shanghai Pudong International
Airport, and Sheremetyevo International Airport have this year
been joined by first time recipients from all regions.
First time recipients include Kotoka International
Airport (Accra, Ghana), Mangalore Airport (Mangalore, India),
Supadio Airport (Pontianak, Indonesia), Aalesund Airport (Alesund,
Norway), Aeropuerto de Hierro (Valverde, Spain), Aeropuerto de
Melilla (Melilla, Spain), Aeropuerto de San Sebastián (San
Sebastien, Spain), Bodo Airport (Bodo, Norway), Izmir Adnan
Menderes International Airport (Izmir, Turkey), Copenhagen Airport
(Copenhagen, Denmark), Aeropuertos Ecologicos de Galapagos S.A.
Ecogal (Galapagos, Ecuador), Capital Region International Airport
(Lansing, United States), Stockholm-Bromma Airport (Stockholm,
Sweden), and St John's International Airport (St. John's, Canada).
“The Airport Service Quality Awards represent the
highest possible recognition for airport operators around the
world and recognize excellence in customer experience,” said ACI World
Director General, Angela Gittens. “The awards this year have
been won buy a diverse group of winning airports from around the
world which illustrates the industry-wide commitment to delivering
exceptional customer experience. Delivering a better customer
experience is an important business strategy in an increasingly
competitive airport industry. ACI’s global ASQ programme is the
only one that not only recognises excellence but also provides
airports with objective measurement and benchmarking to help drive
their performance. We are pleased to note that the five winning
airports in the category of ‘Best airport by size and region
(under two million passengers per year in Europe)’, are all
first-time winners of an ASQ award.”
The winning airports will come together at the ASQ
Awards Ceremony to be held during the third ACI Customer
Experience Global Summit, taking place in Kraków, Poland in
September.
See latest
Travel News,
Interviews,
Podcasts
and other
news regarding:
ACI,
Airports.
|
Headlines: |
|
|
. To do
that in Outlook, right-click the RSS Feeds
folder, select Add a New RSS Feed, enter the URL of our
RSS Feed which is: https://www.travelnewsasia.com/travelnews.xml
and click Add. The feed can also be used to add the headlines to your
website or channel via a
Mandarin Oriental Opens Special Hotel in Beijing, China
AirAsia to Launch Penang - Shenzhen and Kota Kinabalu - Shantou Flights
Boeing Forecasts Passenger and Cargo Needs of China's Aviation Industry
Air Corsica Takes Delivery of ATR's 1,700th Turboprop Aircraft
Minor Hotels to Open Anantara Resort Ubud Bali in October
Uruguayan Air Force to Add A-29 Super Tucano Aircraft to Fleet
Air Astana to Increase Flights to Phuket, Thailand; Signs Codeshare Deal with JAL
Hong Kong Airlines to Resume Long-Haul Flights with Seasonal Gold Coast Service
IHG Signs Two Hotels in Quang Binh, Vietnam
Marriott Opens Moxy Hotel in Mumbai, India
Torsten Richter Returns to Minor Hotels as AGM of Indonesia and Malaysia
Minor Set to Open World's Third NH Resort in Maldives
Asiana Airlines and Air Serbia Appoint APG as GSA
IndiGo to Launch New Delhi - Vijayawada Flights
Hong Kong Airport Reports Strong Increases in Cargo and Passenger Traffic
Delta Begins Rollout of Free Wi-Fi on Long-Haul International Routes
Thai AirAsia X to Resume Flights Between Bangkok and Sydney, Australia
Marriott Partners Sonder to Add Over 9,000 Rooms to Portfolio
IHG Opens Hotel Indigo in Bandung, Indonesia
IndiGo Enhances Operations with Aviobook, an Electronic Flight Folder from Thales
Boeing Invests in Wagner SAF Refinery in Brisbane, Australia
Aeroflot to Resume Flights Between Yekaterinburg and Bangkok, Phuket and Goa
Air Astana Takes Delivery of 56th Aircraft; Confirms Plan to Launch Phu Quoc Flights
Seibu Prince Rebrands Hotel in Singapore
airBaltic Appoints APG as GSA in Egypt
Korean Air and Delta Air Lines Partner Habitat for Humanity to Make a Difference in Cheonan
Air New Zealand, Garuda, Qantas and Singapore Airlines Begin UPR Trials on 38 Routes
Thai AirAsia Reports Q2 and H1 2024 Results; Confirms Full-Year Targets
EL AL Israel Airlines Finalises Deal for 31 Aircraft
Cebu Pacific to Launch Davao - Hong Kong and Iloilo - Singapore Flights
Poland to Become Largest Operator of Apache Combat Helicopters Outside of USA
Singha Estate Partners Ascott for Rebranding of Two Hotels in the United Kingdom
IndiGo to Launch Coimbatore - Singapore Flights; Increase Frequency of Select Services
Parveen Kumar Joins Grand Hyatt Jakarta as General Manager
Azerai Appoints Jimmy Tran as Group Director of Sales & Marketing
South Korea to Strengthen Airborne Surveillance and Reconnaissance Capabilities
Virgin Australia to Replace Fokker 100s with Embraer E190-E2 Aircraft
Cross Adds Two Hotels in Bangkok, Thailand to Portfolio
airBaltic Exercises Options on 10 Airbus A220-300 Aircraft
Etihad to Increase Thailand Flights; Resume A380 Service to Singapore
Dusit Signs Hotel and Condo on Rama 3 Road in Bangkok, Thailand
Cape and Kantary Hotels to Expand Portfolio with Serviced Suites in Korat, Thailand
Thai Airways Reports Q2 and H1 2024 Results
China Airlines Extends Cargo Handling Contract with FCS
Goldfinch Becomes First Piloted Electric Aircraft to Fly at NASA's Langley Research Center
Rosewood Signs Luxury 33-Suite Resort in Exuma, Bahamas
British Airways Expands Codeshare with Bangkok Airways
Aeroflot Unveils Most Popular International Destinations in H1 2024
Marriott Executive Apartments Open on Sukhumvit Soi 49 in Bangkok, Thailand
Uday Rao Appointed RVP and GM of Four Seasons Hotel Tokyo at Otemachi in Japan
CapitaLand Ascott Trust Secures OCBC 1.5°C Loan
Sabre Hospitality Enhances SynXis Booking Engine with Trip Protection Services
Cathay Pacific Orders 30 Airbus A330-900 Aircraft
Haytham Said Appointed GM of Four Seasons Hotel Miami
Hong Kong Airport Launches World's First Smartphone Express Bag Drop Service
Marriott Signs W Hotel in Hangzhou, China
IndiGo Selects Recaro's R2 and R5 Seats for New A321neo Aircraft
Scoot to Take Delivery of Jalan-Jalan and Travel Kaki E190-E2s in September and October
Ali Mohammed Appointed Regional Vice President and GM of Four Seasons Resort Orlando
Marriott Opens Fourth Executive Apartments Property in Bangkok, Thailand
AirAsia X to Resume Kuala Lumpur - Chongqing Flights
Norse Operates Non-Stop Charter Flight from Oslo to Darwin, Australia
Wyndham Reports Record H1 Growth in Asia Pacific
LOT Polish Airlines Takes Delivery of First Embraer E195-E2
Vietnam Airlines Takes Delivery of Fifth Boeing 787-10 Aircraft
Marriott Expands Executive Apartments Brand to Penang, Malaysia
AirAsia Group Expands Fleet with Four Airbus A321neo Aircraft
IATA Reports Latest Airline Passenger Traffic Data
China Airlines Signs SAF-Related MOU with Morrison Express
Fairfield by Marriott Hotel Opens in Terengganu, Malaysia
IATA Reports Latest Global Air Cargo Data
Marriott Opens Fifth Autograph Collection Hotel in Japan
Matthew Smith to Succeed Monique Arnoux as CEO of Destination Asia
American Airlines Renews Subscription to Prism
Shanghai Pudong Airport Installs 52 Kiosks and 14 Self-Service Bag Drops from SITA
Hong Kong Airport Handled 4.3 Million Passengers and 29,590 Flight Movements in June
Croatia Airlines Takes Delivery of First Airbus A220
Ryanair to Implement Boeing's Jeppesen FliteDeck Pro 5.0 EFB
Asia Pacific Airlines Carried 28.9 Million International Passengers in June
Singapore Changi Airport Reports Q2 2024 Traffic
Cat Wu Returns to Singapore as Executive Director of Revenue for Two Hotels
Langham Appoints Jack Xiao as Senior Vice President of Operations - China
NATO Selects Sikorsky X2 Rotorcraft for Integrated Platform Concept Study
Malaysia Airlines Expands Retailing Strategy with NDC Content on Travelport
Air Tahiti Orders Four ATR 72-600 Aircraft
One Air to Expand Fleet with Third Boeing 747-400 Freighter
FCM Travel Expands Cytric Distribution Agreement with Amadeus
Cathay Pacific Expands 1 Ticket, 1 Tree Initiative to Include Cargo
Japan Airlines Confirms Order for 20 Airbus A350-900s and 11 A321neos
Embraer E190 Freighter Receives ANAC Type Certification
Libya's Berniq Airways Orders Six A320neo Family Aircraft
Qatar Airways Adds 20 Boeing 777-9s to Order Book
Accor Signs Raffles Hotel in Tokyo, Japan
Thai AirAsia to Launch Bangkok - Hyderabad and Phuket - Siem Reap Flights
Courtyard by Marriott Hotel Opens in Sapporo, Japan
Qatar Airways Unveils Qsuite Next Gen at Farnborough Airshow 2024
British Airways Increases Number of Funded Places in Speedbird Pilot Academy
Mandarin Oriental Signs Hotel and Residences in Bali, Indonesia
Minor Hotels Signs Dual-Branded Property in Yining, China
Korean Air Takes Delivery of First Boeing 787-10 Dreamliner
Two Senior Promotions at IHG Asia Pacific
Miss International Queen 2024 (MIQ 2024) - Interview with Alisa Phanthusak, MD, Tiffany's Show Pattaya, Thailand
Airbus A321XLR Powered by CFM LEAP-1A Engines Receives EASA Type Certification
New Dusit Thani Bangkok Hotel to Open 27 September 2024
CWT Upgrades Airfare Optimization Service with AI and Machine Learning
Small Luxury Hotels of the World Returns to India with MRS Group Partnership
SATS and SF Group Sign MOU to Expand Global Footprint
Thai AirAsia to Launch Don Mueang - Lampang Flights
Hong Kong Welcomed 3.13 Million Visitor Arrivals in June 2024
China Airlines Launches Direct Flights Between Taipei and Seattle, USA
London Heathrow Airport Expands Partnership with SITA
bp Partners Audi Formula 1 Team
Qantas Launches Non-Stop Flights Between Perth and Paris, France
Marriott Signs First Ritz-Carlton Reserve in UAE
Vietnam Airlines to Launch Flights Between Hanoi and Phnom Penh, Cambodia
Saudia and flyadeal Increase Flights to Abha; Group Reports Positive H1 Numbers
SITA Completes Legal and Regulatory Formalities for Materna IPS Acquisition
Marriott Opens AC Hotel in Gunpo City, South Korea
Air France-KLM Signs Codeshare and Interline Agreements with Scandinavian Airlines
IHG Signs Four Hotels in Spain
Entries Open for 2025 New Zealand Millennium Cup Regatta
American Airlines to Develop Aviation Maintenance Talent Pipeline with Tulsa Tech
IHG Signs First Vignette Collection Hotel in Almaty, Kazakhstan
Hahnair Partners German Formula 1 Driver, Nico Hülkenberg
Travelport Enhances Platform with AI and ML-Powered Content Curation Layer
Cotai Water Jet to Launch Macau Fireworks and Sightseeing Cruises
United Airlines Applies to Launch New Daily DCA - SFO Service
Luminara, a Ritz-Carlton SuperYacht, to Cruise Asia Pacific in 2025-26
Afrijet Appoints APG as GSA in South Africa
Euros 2024 a Record-Breaking Success for Hotels in Cologne, Germany
Etihad Airways to Increase Flights to Boston, USA; Operate A350 on Toronto Service
Saudi Arabia Orders Four A330 Multi Role Tanker Transport Aircraft from Airbus
Ascott Becomes Official Global Hotels Partner of Chelsea FC; Will Take Over Stadium Hotels
Indochina Kajima Gets Green Light for Construction of Mandarin Oriental Bai Nom in Vietnam
Rahul Dangwal Joins Amora Riverwalk Melbourne; Rob Unson Joins Amora Brisbane
Air Canada Signs Deal for Eight Boeing 737-8 Aircraft
Cebu Pacific Takes Delivery of 7th Aircraft of the Year
SITA Reports Record Results; Future of Air Travel - Podcast and Video Interview with Sumesh Patel, President of SITA Asia Pacific
Vietnam Airlines Takes Delivery of First Airbus A320neo
Marriott Opens 100th Sheraton Hotel in Greater China
Syahreza Ishwara Appointed GM of Anantara Koh Yao Yai Resort & Villas in Thailand
Tiong Nam Hospitality Adds Marina in Puteri Harbour, Malaysia to Portfolio
Sabah Tourism Board Signs 5-Year Agreement with AirAsia
Turkish Airlines to Expand Cargo Fleet with Four Boeing 777 Freighters
Zurich Airport to Trial Security Solutions from Smiths Detection
IATA Reports Global Air Cargo Data for May 2024
AirAsia Launches KL - Sihanoukville Flights; Confirms KL - Labuan Bajo Service
Inaugural Tourism Seasonality Summit to Take Place at Routes World 2024 in Bahrain
Hahnair Adds 10 Airlines to HR-169 Ticket Solution
WFS Opens Fifth Cargo Terminal at Adolfo Suarez Madrid-Barajas Airport in Spain
Four Senior Appointments at New Dusit Thani Bangkok Hotel
Onyx Opens First Shama Hotel and Serviced Apartments in Malaysia
IHG Signs First Hotel in Kashmir
World's Largest Aloft Hotel Appoints Tan Kim Seng as General Manager
AirAsia X to Launch Flights Between Kuala Lumpur and Nairobi, Kenya
Minor Signs Deal to Rebrand Peace Resort Samui as NH Collection Samui
Thai Airways Resumes Flights to Milan and Oslo
Kylie Minogue to Perform at Mandarin Oriental Bodrum's 10th Anniversary Party
Eve Air Mobility Raises US$94 Million in New Equity Financing
Thai AirAsia Launches Suvarnabhumi - Hat Yai Flights
Jesper Larsen Returns to Vietnam as GM of InterContinental Halong Bay Resort and Residences
Six Key Appointments at Ascott
Finnair Completes Long-Haul Cabin Renewal
AirAsia to Launch Flights Between Kuala Lumpur and Chiang Rai, Thailand
Thai Airways Expands Partnership with Amadeus
Asia Pacific Airlines Carried 27.9 Million International Passengers in May
Korean Air Cargo Expands SAF Program with CEVA Logistics Partnership
IHG Signs First Holiday Inn Express Hotel in Egypt
Ticket Booking Opens for World Travel Market 2024 in London
Spotnana Enhances Service with Sabre's NDC Content
Codeshare Flights Between Kuwait and Thai Airways Take Off
Singapore Airlines Extends Cargo Handling Contracts with WFS
Courtyard by Marriott Hotel Opens Near Colva Beach in Goa, India
Air Mauritius Joins AirAsia Move OTA
LOT Polish Airlines Appoints APG as Online GSA in Saudi Arabia
Onyx Hospitality Expands Shama Hub Brand to Hangzhou and Hong Kong
Minor to Take Over Management of Iconic Hotel in Bangkok, Thailand
Singapore Airlines to Launch Flights to Beijing Daxing; Increase Beijing Capital Service
Marriott Opens Fourth Courtyard Hotel in Malaysia
Momentus Hospitality Appoints Chow Keng Hai as General Manager
Helicopter Designed for French Special Forces Begins Flight Tests
Westin Resort Opens in Cam Ranh, Vietnam
Google Wallet Compatibility Added to Vingcard's Digital Key Solution, Mobile Access
Cross Signs New-Build Resort on Batam Island in Indonesia
Korean Air Increasing Select Flights to China and Japan
Air Astana Donates Upcycled Aircraft Furniture to Almaty Airport
Jetstar Asia Resumes Flights Between Singapore and Clark, Philippines
Sabre Hospitality to Showcase SynXis Concierge.AI at HITEC 2024
St. Regis Resort Opens in Al Mouj, Oman
Percy Muncherji and Ron Cusiter Join Thailand's Centara Hotels and Resorts
Four Seasons Yachts Unveils Details of More Voyages Planned for 2026
Sabre to Upgrade Sun Siyam Resorts' Distribution and Retailing Strategy
Positive Outlook as Asia Pacific Airlines Return to Profitability
SITA Reports Continued Reduction in Mishandled Baggage by Air Transport Industry
Scandinavian Airlines Launches Daily Flights Between Copenhagen and Atlanta, USA
Belgium Orders 17 Airbus H145M Helicopters
AirAsia Resumes Direct Flights Between Kuala Lumpur and Pattaya, Thailand
Vietnam Airlines Launches Flights Between Saigon and Manila, Philippines
Korean Air Selects Air Incheon as Preferred Bidder for Asiana's Freighter Business
Marriott to Significantly Expand Portfolio of Hotels in France
Avianca Resumes Eleven International Routes
IHG Signs First Kimpton Resort in Hawaii
Laurence Neumann Joins Gran Melia Nha Trang as DOSM
Frasers Hospitality Expands Sabre Partnership with SynXis Retailing
IHG Signs Holiday Inn Resort in Kufri, India
Charles Szar Joins AeroTransCargo as President
Saudi Arabia's Travel and Tourism Sector Continues to Break Records
Sabre Market Intelligence Reveals Key Insights into China's Outbound Travel Trends
Geoff Donaghy, CEO of ICC Sydney, Resigns
Emirates to Launch Dubai - Seychelles - Madagascar Flights
Pan Pacific Returns to Jakarta with Tallest Luxury Hotel in the City
Saudia and Virgin Atlantic Sign Codeshare Agreement
SalamAir to Launch Flights Between Muscat and Delhi, India
Radisson to Expand Red Hotel Brand to Bangkok, Thailand
Plaza Premium Expands Number of Personalised Services at Hong Kong Airport
Vietnam Airlines Joins IATA CO2 Connect
Dusit Signs Dual-Branded Hotel and Residences in Phuket, Thailand
Hong Kong Airlines to Launch Flights to Da Nang, Vietnam
Singapore University Working with SITA to Upgrade Air Travel Experience
Germany Orders 38 Airbus H225 Helicopters for Bundespolizei
AI to Reduce Food Waste at All Mandarin Oriental Hotels Globally
ITA Airways to Upgrade Network Infrastructure with SITA Connect Go
Accor to Implement Amadeus' Cloud-Based Central Reservation System
Gonzalo Aguilar to Join Minor Hotels as CEO - Europe & Americas
Cathay Pacific and Singapore Airlines to Collaborate on Sustainable Initiatives
Minor Takes Over Management of Two Hotels in Sri Lanka
CapitaLand Completes Acquisition of Standard at Columbia Student Accommodation in USA
Singapore Airlines Renews Slot and Schedule Manager Agreement with Sabre
Austrian Airlines to Increase Flights to Bangkok, Thailand
Riyadh Air and Singapore Airlines to Explore Interline Connectivity and More
Mandarin Oriental Opens Second Hotel in London, England
Mexicana Orders 20 Embraer E2 Aircraft
Lufthansa Launches Flights Between Munich and Seattle, USA
Airbus to Showcase Wingman Concept at ILA Berlin
Marriott Resort Opens in Lampung, Indonesia
IndiGo and Japan Airlines Agree to Codeshare
Ritz-Carlton Reserve Opens on Ummahat Island in Saudi Arabia
Norse Atlantic Airways Launches Flights Between Athens and New York, USA
British Airways Opens Refurbished Lounge at Lagos Airport in Nigeria
Hong Kong Airport Reports Robust Increases in Passenger and Cargo Traffic
Marriott Opens Luxury Collection Resort in Labuan Bajo, Indonesia
Dusit Expands Senior Development Team with Two Executive Appointments
Hong Kong Airlines to Launch Flights to Taichung, Taiwan
Aviation: RPK Up 11%, ASK Up 9.6 and PLF at 82.4% in April 2024
Furama to Rebrand Hotel in Sydney, Australia
IHG Signs Two Crowne Plaza Hotels in Egypt
IATA Reports Latest Air Cargo Data
Air Canada Expands Ottawa Network
Marriott Signs Tribute Portfolio Hotels in Chongqing, Jiande and Xiaoshan, China
Keishi Spa Swan Valley Relocates to Novotel Perth Murray Street in Australia
Korean Air's Afforestation Project in Baganuur, Mongolia Celebrates 20th Anniversary
Etihad Airways Becomes Main Sponsor of Girona FC
Rolls-Royce Adds Airline Support Baltic to Network of Authorised Service Centers
Radisson Signs Blu Resort in Ho Tram, Vietnam
Treamprom Klinhom Joins Moxy Bangkok Ratchaprasong as MarCom Manager
The Slate Phuket Launches Promotion for Thai Residents
Airbus to Establish Tech Hub in Japan
Sabre Embraces Increasing Power of AI to Launch SabreMosaic
Thailand International Boat Show to Take Place at Phuket Yacht Haven in 2025
Aeroflot Opens Ticket Sales on Flights Between Krasnoyarsk and Sanya, China
Norwegian Cruise Line Unveils Details of 24 Port-Intensive Cruises Across Asia
British Airways to Launch Seasonal Flights to Tromsø, Norway
SITA Expands Portfolio of Airport Solutions with Materna IPS Acquisition
United Airlines Takes Wrexham AFC's Recent Success to New Heights
Peter Tichy Joins Radisson Blu Plaza Bangkok as General Manager
SMFL LCI Orders 14 Airbus Helicopters
Apollo Extends Charter Contract with Scandinavian Airlines (SAS)
Garuda Indonesia and Singapore Airlines Sign FFP and Revenue Sharing Agreements
Mandarin Oriental Signs Fifth Luxury Hotel in Italy
Saudia Signs Firm Order for 105 Airbus Aircraft
IHG Signs Three Resorts in Turks & Caicos
Plaza Premium Appoints Dr. Syafrina Sharif as Global Head of ESG & Sustainability
TFE Hotels Launches New Loyalty Program
The First Collection at Jumeirah Village Circle Joins Marriott's Tribute Portfolio
Korean Air Partners AWS for AI-Powered Contact Center
GOLIAT Project to Explore Use of Liquid Hydrogen in Aviation
Singapore Airlines to Establish a Foundation
High-Speed Fun in Denmark! HD Video Interview with Aarhus Sea Rangers
16 Exclusive HD Video Interviews from Routes Europe 2024 in Aarhus, Denmark
9 Exclusive HD Video Interviews from Routes Asia 2024 in Langkawi, Malaysia
9 Exclusive Video Interviews with VIPs at ASEAN Tourism Forum 2024 in Vientiane, Laos
8 NTO Press Conferences from the ASEAN Tourism Forum 2024 in Vientiane, Laos
13 Exclusive HD Video Interviews with VIPs at World Travel Market 2023 in London, England
5 HD Video Interviews from APG World Connect 2023 in Monaco, France
15 Exclusive Videos from Routes World 2023 in Istanbul, Türkiye
