ATPCO and Routehappy - Interview with Robert Albert at IATA AIR Symposium 2019

IATA's second annual Airline Industry Retailing Symposium, formerly part of the World Passenger Symposium, was held in Bangkok from 29-31 October 2019.

Over 600 high-level aviation industry delegates flew to Thailand from around the world to network, share ideas and learn more about the latest ideas, trends and solutions shaping airline retailing and distribution.

Robert Albert, a visionary and founder of Routehappy in 2011 in New York, USA, was one such VIP delegate. Routehappy, which was acquired by ATPCO (the Airline Tariff Publishing Company) in February 2018 and fully integrated in February 2019, has become one of the most important components in the aviation industry ecosystem.

In this interview, filmed on 29 October at the IATA AIR Symposium, Steven Howard of TravelNewsAsia.com asks Robert, currently ATPCO's EVP Retailing, to give us an update on the company, NDC, NGS and the industry in general.

Robert tells us what ATPCO does, how he came up with the idea for starting Routehappy, why it didn't work out as originally planned, how Routehappy has changed in the past two years, and how its phenomenal growth in such a short time makes him feel.

We discuss how ATCPO is involved with NDC, what the Next Generation Storefront (NGS) brings to the industry, and why ATPCO's recent deal with Sabre is so important to the future evolution of flight shopping.

Robert tells us what role ATCPO plays in educating the industry, what Asia Pacific expansion plans the company has - including for their office in Singapore, partnerships in China and India, why he feels that low cost carriers are not more involved in NDC, and what developments he foresees in 2020 and beyond.

We also talk about what the industry means by "simplifying the shopping experience", what limits there are in ancillary revenue, and whether there is a danger that the airline industry will complicate flight booking more than necessary. All that and much, much more in the HD video and podcast below.

ATPCO and Routehappy - Interview with Robert Albert at IATA AIR Symposium 2019

PODCAST

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