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In addition to revamping its website and mobile
app, AirAsia has launched a chatbot named Ava (AirAsia virtual
allstar).
Ava, powered by Artificial Intelligence, is
available on the new live chat feature to respond to guest
inquiries instantly.
Ava currently speaks eight languages -
English, Bahasa Malaysia, Thai, Bahasa Indonesia, Vietnamese,
Korean, Simplified Chinese and Traditional Chinese.
The chatbot was built by the AirAsia
Software Engineering and Technology team using technology from
Ada, a Toronto based company that specialises in AI-powered
customer experiences.
AirAsia Deputy Group CEO (Digital,
Transformation and Corporate Services), Aireen Omar, said, “We are
excited to welcome the new year with our new-look website and app
that features AI and boasts a better, faster, more intuitive
experience. We are always working to enhance our guest experience,
and we will be adding more mobile app features in the months to
come so it is no longer just a flight booking platform, but your
complete travel companion. We encourage new users to download the
app for free from the App Store or Google Play to experience these
features for themselves.”
AirAsia mobile app users can enjoy 19% off
bookings made via the app up to 3 February 2019 for travel between
1 August and 30 November 2019 by entering the promo code MOBILE19.
Terms and conditions apply.
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