Amadeus Launches Travel Trade Application on Salesforce AppExchange

Amadeus has launched a service optimizer application on Salesforce AppExchange that enhances the way that airlines connect with customers, partners and employees.

The application will integrate and extend the capabilities of both Salesforce and Amadeus platforms, enabling airlines to maximize their combined value by sharing insights and data in order to have one complete view of the traveler.

Taimur Khan, GM, Vice President Travel, Transportation, and Hospitality, Salesforce, said, “The future of travel loyalty is based on the customer experience and ability to anticipate needs while providing quality interactions. We are excited to see Amadeus innovate with Salesforce by enabling airline employees - from gate and contact center agents to flight attendants - to serve airline customers with relevance, context and consistency across channels.”

The application can also help tackle the pain point of flight disruptions, enabling airlines to provide personalized recovery from delays and cancellations.

Sebastian Cavanagh, Head of Airlines Business Strategy, Amadeus, said, “Until now, airlines have had to carry out bespoke integrations between our solutions. With this integration airlines can now extract the value of Amadeus’ IT solutions and the Salesforce Platform, bringing new opportunities, cost savings and improved customer service.” 

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