SITA Showcases Smart Path Technology to Malaysia's Prime Minister

Malaysian Prime Minister, Tun Dr Mahathir Mohamad, recently tested new biometric passenger processing at the KLIA Main Terminal as part of its 21st anniversary celebration.

As part of the celebrations, SITA Smart Path was showcased. It uses facial biometric ID management technology to automate the travel journey from check-in to boarding.

Once registered, travellers need to only have their faces scanned without having to produce documents at every stage of their journey.

SITA Smart Path is designed to easily integrate into existing airport and airline infrastructure, including standard common-use ystems, check-in kiosks, self-service gates for secure access, and boarding.

Sumesh Patel, SITA President, Asia Pacific, said, “We are honoured to be a long-term strategic partner of Malaysia Airports, and pleased to showcase Smart Path and embark on a collaborative innovation initiative at KL International Airport. We look forward to the next project with Malaysia Airports as we work together to constantly seek ways to enhance service levels and elevate the customer experience at the airport.”

Malaysia's air passenger traffic is set to grow 4.9% in 2019, up from 2.5% last year.

In 2018, Malaysia Airports launched the “Happy Guests, Caring Hosts” Service Culture Transformation Programme. This is a commitment to service excellence and to portray Malaysia as a developed country with a first-world service culture.

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