Singapore Launches Beta Version of New “SG Arrival Card” e-Service

Singapore has launched a beta version of its new “SG Arrival Card” e-Service.

The system started as a trial in October 2018 and allows foreign visitors, travelling via select transport operators, to submit an electronic arrival card up to 14 days ahead of their arrival in Singapore, instead of completing the traditional paper-based disembarkation/embarkation card.

The traveller then only needs to present their passport for immigration clearance upon arrival, as the Immigration & Checkpoints Authority’s system will already have the electronic arrival cards which they submitted in advance.

For this trial, only foreign visitors travelling to Singapore via select air, bus and ferry transport operators can submit electronic arrival cards via the “SG Arrival Card” e-Service or mobile application. All other visitors are still required to complete the paper-based disembarkation/embarkation cards.

The transport operators are:

Airlines – AirAsia, Jetstar Asia, Cathay Pacific and Singapore Airlines
Coach – Transtar Travel
Ferries – BatamFast Ferries, Bintan Resort Ferries, Horizon Fast Ferry, and Majestic Fast Ferry

The “SG Arrival Card” is available as an e-Service at ICA’s website and can also be downloaded as a free mobile application from Apple App Store and Google Play.

Users of the mobile application will have the option of scanning their passport biodata pages so they do not need to manually key in the information. The mobile application will also save previously submitted information for use on subsequent trips to Singapore.

The electronic arrival card is expected to completely replace the paper-based disembarkation/embarkation card by 2021.

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