SITA Upgrades Services at Krabi Airport in Thailand

Wed, 11 Sep 2019

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SITA Upgrades Services at Krabi Airport in Thailand

Krabi Airport has selected SITA to upgrade its services.

The airport, located close to some of Thailand's most popular holiday destinations, will use technology such as AirportConnect Open, SITA’s common-use passenger processing (CUPPS) platform, along with self-service check-in kiosks at both domestic and international terminals.

The renovation of Terminals 1 and 2 to increase the capacity from 1,500 passengers per hour to 3,000 passengers per hour was completed recently.

Attaporn Nuang-udom, Airport Director, Krabi International Airport, said, “Krabi province has a geographical advantage as it is situated between the spectacular Andaman and Gulf of Thailand coasts. With abundant natural resources and tourist attractions of natural beauty, Krabi has gained increasing popularity as a tourist destination. Last year, Krabi saw more than four million visitors from various countries including China, Singapore, Malaysia, the U.K., Russia, and South Korea, and over 30,000 flights departed from Krabi Airport.”

Krabi Airport has selected SITA to upgrade its services. The airport, located close to some of Thailand's most popular holiday destinations, will use technology such as AirportConnect Open, SITA’s common-use passenger processing (CUPPS) platform, along with self-service check-in kiosks at both domestic and international terminals. Click to enlarge.

Further development plans for Krabi Airport include the construction of Terminal 3 and the construction and expansion of aircraft parking bays to accommodate 40 aircraft at the same time. In addition, SITA’s passenger technology will be rolled out across all three terminals. Work is scheduled to be completed in 2022.

“This investment in common-use infrastructure provides greater flexibility to international airlines operating from Krabi Airport and optimizes terminal facilities while improving the passenger experience at the airport. This strategic move is also aligned with our goal to uplift the image of the airport, upgrade its Airport Service Quality (ASQ) rating to international standards and keep abreast with new technology and future trends,” said Khun Attaporn.

The project to contract the CUPPS service and maintenance at Krabi Airport is undertaken by Samart Comtech Co. Ltd. in collaboration with SITA. Samart Telcom has provided services to Suvarnabhumi International Airport since 2006. Since then, the services have been expanded to cover Phuket, Chiang Mai, Chiang Rai, Hat Yai, Don Muang airports, and now Krabi Airport.

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