KLM's Augmented Reality Hand Baggage Check Now Available in Messenger

KLM is using Augmented Reality (AR) technology to allow passengers to check whether their hand baggage is of the correct size before they even travel to the airport.

The service is currently only available to iPhone users (6s or above) in KLM's Messenger.

KLM's AR hand baggage check uses a transparent, virtual KLM suitcase that is placed in reality on an actual suitcase to indicate whether the dimensions are appropriate for overhead compartments. This makes it easier for a passenger to check, in the comfort of their home, whether their hand baggage is of the correct size.

"With this service, passengers can see at a glance whether their hand baggage is the correct size. By offering this service in Messenger, it's now available for every KLM passenger at the airport, en route or at home. We also continue to be pioneers of innovation in our passengers' best interests," said Pieter Groeneveld, senior vice president Digital Air France-KLM.

To try the new experience, go to KLM on Messenger and you'll find the AR hand baggage check in the menu under Plan & Book.

Stefanos Loukakos, Head of Messenger Business, said, "We're thrilled that KLM is one of our beta partners. We built this technology in our platform to allow brands to solve problems for their customers. Checking the dimensions of a suitcase before you even set foot in the airport will create a smoother experience for passengers and we are pleased our technology could contribute to making that happen."

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