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ReviewPro has launched the Guest Messaging Hub, a
real-time communication platform that can be used to communicate
with guests on the messaging service they prefer, without having
to download an app.
It was designed in response to the
fast-growing trend in private messaging use, and also answers the
need from ReviewPro’s hotel clients for an efficient, seamless,
and fully integrated messaging system for guests to connect
directly with hotel staff.
“Adopting messaging
systems for hotel guests is critical as they expect their problems
resolved immediately and while still on property. The Guest
Messaging Hub offers a simple dashboard and easy-to-use interface
for hoteliers to respond to guests’ needs and prevent any
inconveniences becoming potential negative online reviews,” said
RJ Friedlander, CEO of ReviewPro.
The Guest Messaging Hub
allows guests to interact with the hotel or brand via the
messaging service they already use (SMS, Facebook Messenger,
Twitter, with the all-important WhatsApp and WeChat expected to be
added soon).
ReviewPro clients
can receive and respond to guest messages via the device from
which they habitually access the ReviewPro app. Messages can be
grouped together by service type (Facebook and Twitter together
for example), or specific hubs for specific groups (corporate or
VIP clients etc.).
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Geoff Donaghy, CEO of ICC Sydney, Resigns
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Vietnam Airlines Joins IATA CO2 Connect
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AI to Reduce Food Waste at All Mandarin Oriental Hotels Globally
ITA Airways to Upgrade Network Infrastructure with SITA Connect Go
Accor to Implement Amadeus' Cloud-Based Central Reservation System
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Cathay Pacific and Singapore Airlines to Collaborate on Sustainable Initiatives
Minor Takes Over Management of Two Hotels in Sri Lanka
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Singapore Airlines Renews Slot and Schedule Manager Agreement with Sabre
Austrian Airlines to Increase Flights to Bangkok, Thailand
Riyadh Air and Singapore Airlines to Explore Interline Connectivity and More
Mandarin Oriental Opens Second Hotel in London, England
Mexicana Orders 20 Embraer E2 Aircraft
Lufthansa Launches Flights Between Munich and Seattle, USA
Airbus to Showcase Wingman Concept at ILA Berlin
Marriott Resort Opens in Lampung, Indonesia
IndiGo and Japan Airlines Agree to Codeshare
Ritz-Carlton Reserve Opens on Ummahat Island in Saudi Arabia
Norse Atlantic Airways Launches Flights Between Athens and New York, USA
British Airways Opens Refurbished Lounge at Lagos Airport in Nigeria
Hong Kong Airport Reports Robust Increases in Passenger and Cargo Traffic
Marriott Opens Luxury Collection Resort in Labuan Bajo, Indonesia
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Hong Kong Airlines to Launch Flights to Taichung, Taiwan
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IHG Signs Two Crowne Plaza Hotels in Egypt
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Air Canada Expands Ottawa Network
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Rolls-Royce Adds Airline Support Baltic to Network of Authorised Service Centers
Radisson Signs Blu Resort in Ho Tram, Vietnam
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British Airways to Launch Seasonal Flights to Tromsø, Norway
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Peter Tichy Joins Radisson Blu Plaza Bangkok as General Manager
SMFL LCI Orders 14 Airbus Helicopters
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IHG Signs Three Resorts in Turks & Caicos
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