Wizz Air Improves Service with SITA WorldTracer

Wizz Air, one of the fastest growing airlines in Europe, has introduced SITA WorldTracer to help it speed up the repatriation of mishandled bags to passengers.

WorldTracer is used by more than 460 airlines and ground handlers in more than 2,800 airports globally.

Diederik Pen, Executive Vice President and Chief Operations Officer of Wizz Air, said, “At Wizz Air we recognize that baggage remains one of the most fundamental elements of our passenger experience. Arriving at your destination without your baggage can sour your entire trip. Therefore, in those rare cases when bags are mishandled, we need to be sure we can quickly get those bags to our passengers with minimal inconvenience. This is where WorldTracer plays such a vital role.”

The SITA 2018 Baggage Report shows that despite more than 4 billion passengers travelling in 2017, airlines did well to reduce the rate of mishandled bags to 5.57 bags per thousand passengers, the lowest level yet recorded.

Sergio Colella, SITA President, Europe, said, “While better tracking technology and oversight of baggage has contributed to the halving of the mishandled baggage rate over the past decade – down from 18.7 bags per 1,000 in 2007 – there are still those unforeseen situations were bags are mishandled. In those increasingly rare cases, WorldTracer has proven that it remains the best solution to trace and return a mishandled bag to the passenger quickly.”

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