Moscow Domodedovo Airport and S7 Airlines Enhance Service with Self-Bag Drop Technology

Moscow Domodedovo Airport and S7 Airlines have implemented SITA’s Scan&Fly self-bag drop technology, providing passengers with a faster, more efficient process to check-in their own bags.

The self-bag drop solution has been tested at S7 check-in counters since early September, and more than 1,000 passengers have used the service which is designed to take less than 1 minute to complete.

By the end of the year, 24 check-in counters at Domodedovo will be equipped with the self-bag drop technology, allowing other airlines to also use the service.

Scan&Fly will accelerate and simplify the check-in process for passengers. Equipped with a document scanner and a hand-held infrared barcode reader, it takes only three simple steps for passengers to check-in a bag. First, the boarding pass barcode (printed or digital) is scanned, a bag tag is printed and then the passenger attaches the tag to their bag before depositing it for processing.

Svetlana Kulyukina, Director of Passenger Experience, S7 Group, said, “S7 Airlines actively applies modern technologies in order to make travelling as comfortable as possible. Self-check-in and drop-off of personal baggage enables our passengers to spend significantly less time at the airport before boarding their flight. At home or at work, passengers can check in for the flight, check in their luggage, pay for additional services and at the airport just print boarding passes and drop off suitcases at the baggage self-check-in counter. It takes only a minute. Then they can proceed to the control zone.”

The implementation of the new self-bag drop technology at Domodedovo Airport is part of a large-scale program to transition the airport to more automated and paperless service technologies. Last year the airport installed SITA’s eGates that allow passengers to independently pass the security controls at the entrance to the departure zone, or to board the aircraft by scanning their mobile or paper boarding pass.

Domodedovo’s program to implement more paperless and automated solutions has helped the airport to become a finalist of the Moscow Urban Forum Community Awards, the annual award for city communities, independent initiatives and private start-ups that make a significant contribution to the development of Moscow. The eGates project was among the best in the "Urban Technologies" category.

Igor Borisov, Director of Moscow Domodedovo Airport, said, “This is an important stage in the transformation of the passenger's journey at Domodedovo airport. We are actively implementing paperless and smart technologies so that passengers can freely manage their time at the airport. We are pleased that we have implemented Scan&Fly together with our important partners S7 and SITA, with whom we share common values: technology, drive for innovation and high quality of service for every passenger.”

See latest HD Video Interviews, Podcasts and other news regarding: Moscow, Scan&Fly, Russia, S7 Airlines, SITA.