Ryanair Expands Partnership with Amazon Web Services

Tue, 15 May 2018

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Ryanair Expands Partnership with Amazon Web Services

Ryanair, one of the world's largest airlines, has decided to move its infrastructure to Amazon Web Services (AWS) and close the vast majority of its datacenters over the next three years.

The airline already runs several core production workloads on AWS, such as Ryanair Rooms and Ryanair.com, and is building a company-wide data lake on Amazon S3, leveraging Amazon Kinesis to gain deeper insights from customer and business data.

Ryanair is rebuilding and transforming legacy systems into cloud-based, innovative customer travel services by standardizing on various AWS services, including AWS databases, analytics, machine learning, and deep learning services.

Ryanair is also working with the AWS ML Solutions Lab to create an application that enables the company to automatically detect surges in demand for flight segments and anticipate schedule changes.

In addition, by migrating from Microsoft SQL Server to Amazon Aurora, Ryanair can run one of the largest email marketing campaigns in Europe, sending out 22 million emails daily to customers about travel bookings or sales events.

“We’ve chosen to work with the world’s leading cloud to develop and deliver services that will transform our customers’ travel experiences. By rebuilding core applications, converting data into actionable insights, and creating intelligent applications, we are putting the solutions in place to continue our leadership in the travel industry,” said John Hurley, Chief Technology Officer at Ryanair. “Machine learning is hugely important to our growth, and we’re pursuing a variety of AWS machine learning services, including Amazon SageMaker, to enhance customer UI experience and personalize the MyRyanair portal for every unique traveler. We’re currently trialing Amazon Lex to enhance our customer support experience, by intelligently routing customer support requests to the right type of assistance—whether that be a customer support representative or an artificial intelligence-driven interaction. We were also one of the first companies in Europe to support Amazon Alexa, and created the MyRyanair skill for Amazon Alexa to handle account booking, flight inquiries, and frequently asked questions.”

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