Lanseria International Airport Enhances Travel Experience with SITA Technology

Lanseria International Airport, north of Johannesburg in South Africa, has invested in SITA’s self-service technology to improve the overall travel experience for those passing through the airport.

In a first for a South African airport, passengers who have checked-in online or on their mobile device can now tag and drop their bags in less than a minute using SITA’s Scan&Fly self bag-drop units.

Scan&Fly’s plug-and-play design allows the bag-drop solution to be easily installed onto existing airport check-in desks, maximizing terminal space while leveraging the speed of self-service.

Using SITA’s Airport iValidate, Lanseria International Airport will be able to automatically verify all types of boarding passes, including home-printed A4 and mobile boarding passes, increasing security and speeding up the check-in process for passengers.

Behind the scenes, Lanseria International Airport will roll out new baggage reconciliation technology from SITA, providing passengers with greater confidence that their baggage will arrive with them at their destination. It will help airlines using the airport to comply with IATA’s Resolution 753, which requires that they track bags at key points during the journey.

The airport is also upgrading its common-use kiosks and desk infrastructure to use SITA’s cloud-based solution, eliminating the need for local servers. This common-use infrastructure is critical in providing greater flexibility for airlines operating from the airport by allowing them to share common-use terminal equipment (CUTE) for check-in and boarding.

Gavin Sayce, Chief Operating Officer of Lanseria International Airport, said, “Our passengers and airlines have always valued the ease of use when travelling through Lanseria International Airport. The investment in new technology – together with new infrastructure such as the multi-storey parking we are building – is aimed at maximizing this convenience. We want this airport to remain the airport of choice for both airlines and their passengers.”

Lanseria International Airport has established itself as a favored low-cost hub for passengers to quickly and conveniently connect to South Africa’s other main cities. FlySafair recently joined Kulula and Mango in operating flights from Lanseria to Cape Town, Durban and now George. The airport handles over 2 million passengers a year and the existing passenger terminal is being extended to accommodate more airlines and flights.

Maneesh Jaikrishna, SITA Vice President Indian Subcontinent, Eastern & Southern Africa said, “Our research shows that an overwhelming number of passengers prefer to use technology rather than a human interaction when in the airport. They value the control and convenience that self-service options such as self-bag drop and mobile boarding provide. This is the case with Lanseria International Airport where passengers are accustomed to a smooth passage through the travel steps.”

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