Hainan Airlines First to Adopt Honeywell’s GoDirect Maintenance Service

Hainan Airlines will be the first airline in the world to use Honeywell’s GoDirect Maintenance Service program, which uses connectivity and data analytics to improve maintenance operations and reduce equipment downtime.

HNA’s current fleet of more than 50 Airbus A330s will be outfitted with Honeywell’s Connected Auxiliary Power Unit (APU) predictive maintenance service to improve fleet availability by identifying potential mechanical issues or failures before they happen.

Honeywell will also outfit HNA’s future fleet of more than 40 A330s with the same service, totaling more than 90 A330s using this Honeywell GoDirect Maintenance Service.

“The business and passenger impact of Honeywell’s Connected APU service for Hainan Airlines is significant. Not only will the airline receive better and more predictive maintenance services that will reduce mechanical delays and cancellations, it will also improve first-time fix rate, reduce false removals and improve passenger experience,” said Brian Davis, vice president, Airlines, Asia Pacific, Honeywell Aerospace. “This is a monumental agreement not only for Honeywell and Hainan Airlines, but for the aerospace industry as it undergoes a digital transformation that’s opening up new forms of data-sharing and changing the industry as we know it.”

The Connected APU service works by using an existing data connection on the plane to download APU maintenance and fault data to predict impending hardware failures. Those failures are routinely the highest cause of APU interruptions. That fault data is then shared with Honeywell and analyzed before being presented back to Hainan Airlines’ maintenance team in an easy-to-understand, visual manner. The data identifies what maintenance actions are required to fix the APU and avoid an unscheduled maintenance event.

“We are committed to providing our customers with our unique five-star in-flight experience, whether that’s the ‘eastern-style’ services available or an on-time departure to one of our global locations,” said Xie Haoming, chairman of Hainan Airlines. “Honeywell’s GoDirect Maintenance Service helps us maintain this commitment by reducing APU downtime, keeping our planes in the air more often to do what we need them to do, which is getting passengers to their destinations safely and on time.” 

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